Step III Grievance Coordinator

City of New York; New York (NY); On-site; USD 65,000 - 90,000; Full time

Job summary

The City of New York, Office of Labor Relations, seeks a Community Coordinator to manage Step III grievance casework, intake, and docket scheduling for a high-volume calendar. You will liaise with union and agency representatives, maintain files, and prepare routine reports.

Proficiency with case management software and Excel is required; supervision of staff may be involved as part of duties and office procedures will be developed.

Qualifications

• A bachelor's degree with two years of experience in community work or related duties.
• High school graduation or equivalent with six years of related experience.
• Education or experience equivalent to the above with at least one year of related experience.

Responsibilities

• Intakes, reviews, updates, and maintains grievance files and logs; coordinates movement of cases.
• Communicates with union representatives, agency representatives, and City employees regarding case status.
• Uses case management software, Excel, and calendaring systems to docket grievances and schedule Step III conferences.
• Prepares statistical and narrative reports related to Step III grievances.
• May supervise subordinate staff and assist in developing office procedures.

Skills

Case management

Communication

Teamwork

Education

Bachelor's degree + 2 years experience

High school diploma + 6 years experience

Equivalent combination acceptable

Job description

The Office of Labor Relations (OLR) represents the mayor in the conduct of all labor relations between the City of New York and labor unions representing employees of the City. The Commissioner also serves on behalf of the Mayor as the City’s liaison with labor and management in the private sector. The office is authorized by Executive Order 38 (February 7, 1967), amended by Executive Order 13 (July 24, 1990).

Additionally, OLR administers the Health Benefits Program, Management Benefits Fund, Employee Assistance Program, Work Well NYC, Tax Favored Benefits & Citywide Programs including the Deferred Compensation Plan. Further, OLR serves as a resource to agencies with regard to workforce labor issues and works with the Municipal Labor Committee (MLC) to pursue innovations in a variety of areas, particularly regarding City health insurance programs. The staff at OLR assist their fellow agencies in handling personnel and payroll issues, conducting labor-management meetings, representing the City at representation hearings, and handling all employee grievances and arbitration matters while also negotiating collective bargaining agreements with the City’s 149 bargaining units.

Further, OLR administers procedures resulting from the negotiation of collective bargaining agreements, including the step grievance process. OLR’s Step III Grievance Division seeks a Coordinator to manage a high-volume caseload and grievance calendar/docket. Reporting to the Chief Review Officer, the Step III Grievance Coordinator will perform case management responsibilities related to Step III grievance filings.

Duties and responsibilities will include:

• Intakes, reviews, updates, and maintains grievance files and file logs; monitors the movement of cases and coordinates the flow of grievance documents.
• Communicates with union representatives, agency representatives, and City employees regarding grievance case status.
• Utilizing case management software, Microsoft Excel, virtual meeting software, and other computerized calendaring systems, dockets grievances and maintains the Step III conference calendar. Coordinates availability of parties and review officers to appear at Step III conferences.
• Prepares statistical and narrative reports related to Step III grievances.
• May supervise subordinate staff and assist in the development of office procedures.

COMMUNITY COORDINATOR - 56058

Qualifications

1. A baccalaureate degree from an accredited college and two years of experience in community work or community centered activities in an area related to the duties described above; or
2. High school graduation or equivalent and six years of experience in community work or community centered activities in an area related to the duties as described above; or
3. Education and/or experience which is equivalent to "1" or "2" above. However, all candidates must have at least one year of experience as described in "1" above.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

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