Greek-Speaking Gaming Support Specialist for Players

Employers from Greece; United States; Remote; USD 20,000 - 26,000; Full time

Benefits offered by this job

Fully paid training

Stable job and career developmentOppr

Attractive salary

Additional health insurance

More than fifty benefits and services

Positive international working环境

Support and learning

Employee referral bonuses

Financial support during relocation

Job summary

Mercier Consultancy Group in Sofia, Bulgaria is seeking a Greek-speaking Player Support Specialist for a global gaming account. You will provide frontline support to Greek-speaking players via phone, email, and live chat, resolve login and in-game issues, and help maintain a positive player experience.

The role offers fully paid training, relocation assistance, and a wide range of benefits. Fluency in Greek and good English, strong communication and problem-solving skills are essential for

Qualifications

• Native Greek language skills.
• Good command of English (written and spoken).
• Excellent communication and interpersonal skills.
• Passion for gaming and online entertainment.
• Strong problem-solving abilities and attention to detail.
• Ability to work in a fast-paced, customer-focused environment.
• Previous customer service or technical support experience is an advantage but not required.
• EU citizenship or legal authorisation to work in the EU.

Responsibilities

• Provide exceptional customer support to Greek-speaking players via phone, email, and live chat.
• Assist players with account access, login issues, in-game enquiries, payment questions, and technical troubleshooting.
• Resolve customer concerns efficiently while maintaining a high level of professionalism and empathy.
• Escalate complex issues to the appropriate internal teams when necessary.
• Accurately document customer interactions using CRM and ticketing systems.
• Stay up to date with game updates, promotions, and platform policies.
• Deliver an outstanding player experience that reflects the client's commitment to excellence.

Skills

Greek language

English language

Communication skills

Problem solving

Attention to detail

Tools

CRM systems

Ticketing systems

Job description

Mercier Consultancy Group in Sofia, Bulgaria is seeking a Greek-speaking Player Support Specialist for a global gaming account. You will provide frontline support to Greek-speaking players via phone, email, and live chat, resolve login and in-game issues, and help maintain a positive player experience.

The role offers fully paid training, relocation assistance, and a wide range of benefits. Fluency in Greek and good English, strong communication and problem-solving skills are essential for