Greek Customer Support & Orders Specialist

Sweeping Corporation of America; Warwick (RI); On-site; USD 25,000 - 33,000; Full time

Job summary

Herff Jones in Warwick, RI seeks a Greek Customer Service Support to provide timely customer service to Greek sales teams and assist with order entry and production paperwork. The role requires handling inquiries, tracking orders, and maintaining accurate records while upholding a high standard of service.

The position requires a high school diploma, 2+ years in an office customer service setting, and familiarity with Zendesk or similar platforms is a plus.

Qualifications

• Previous experience in customer service preferred.
• At least 2 years in an office environment performing customer service or call center functions.
• Must speak and read English.

Responsibilities

• Process and enter orders and handle production paperwork.
• Respond to customer inquiries and provide a positive experience.
• Provide accurate information about products, services and policies.
• Build rapport with customers and maintain records of interactions.
• Collaborate with other departments to resolve issues and share insights.
• Assist customers with order processing, shipment tracking, and returns/exchanges.
• Communicate any quality concerns or ongoing issues with team lead.

Job description

Herff Jones in Warwick, RI seeks a Greek Customer Service Support to provide timely customer service to Greek sales teams and assist with order entry and production paperwork. The role requires handling inquiries, tracking orders, and maintaining accurate records while upholding a high standard of service.

The position requires a high school diploma, 2+ years in an office customer service setting, and familiarity with Zendesk or similar platforms is a plus.