Greek - Customer Service Support

Herff Jones, LLC; Warwick (RI); On-site; USD 25,000 - 33,000; Full time

Job summary

Herff Jones in Warwick, RI seeks a Greek Customer Service Support to provide timely customer service to Greek sales teams and assist with order entry and production paperwork. The role requires handling inquiries, tracking orders, and maintaining accurate records while upholding a high standard of service.

The position requires a high school diploma, 2+ years in an office customer service setting, and familiarity with Zendesk or similar platforms is a plus.

Qualifications

• Previous experience in customer service preferred.
• At least 2 years in an office environment performing customer service or call center functions.
• Must speak and read English.

Responsibilities

• Process and enter orders and handle production paperwork.
• Respond to customer inquiries and provide a positive experience.
• Provide accurate information about products, services and policies.
• Build rapport with customers and maintain records of interactions.
• Collaborate with other departments to resolve issues and share insights.
• Assist customers with order processing, shipment tracking, and returns/exchanges.
• Communicate any quality concerns or ongoing issues with team lead.

Job description

Position Title: Greek Customer Service Support

Location: Warwick

Starting Pay for position: $21/Hour

JOIN OUR TEAM!

About Herff Jones:

Indianapolis-based Herff Jones is the leading provider of graduation and educational products and services designed to inspire achievement and create memorable experiences for students. Herff Jones' products include class rings and jewelry, caps and gowns, diplomas and announcements as well as motivation and recognition programs. Focused on building long-term relationships through a nationwide network of over 1,400 employees and sales partners, the professionals at Herff Jones have been helping elevate the student experience throughout the lifelong journey of education for more than 100 years. For more information about Herff Jones, please visit www.herffjones.com.

Your Opportunity:

The two major objectives of this position are to provide excellent and timely support to customers and Greek sales team, and to assist with the entering of orders and organizing production paperwork in a timely manner.

Specific Responsibilities:

• Effectively process and enter orders, handle production paperwork.
• Customer Service functions include responding to all inquiries from customers and potential customers including but not limited to:
• Responsible for responding to customer inquiries, resolving issues and providing a positive customer experience.
• Provide accurate information about products, services and customer concern policies.
• Build rapport with customers and establish strong relationships.
• Maintain accurate notes/records of customer interactions and inquires.
• Collaborate with other departments to resolve issues and share insights.
• Assist customers with order processing, shipment tracking, and returns/exchanges.
• Communicate any quality concerns or ongoing issues with team lead.

What You'll Bring to the Table:

• Previous experience in customer service preferred.
• Excellent written and verbal communication skills.
• Experience or understanding of Greek Letter Organizations (fraternity/sorority) helpful but not required.
• Meticulous attention to detail.
• Problem-solving skills.
• Team spirit required, fast paced environment.
• High school diploma/GED.
• EQUIPMENT/SOFTWARE - Multi-line telephone, computer, Microsoft Word, MS Excel, e-mail and internet.
• EXPERIENCE - At least 2 years in an office environment performing customer service or call center functions. Zendesk platform or another customer service platform experience helpful.
• OTHER - Must speak and read English, must be able to handle multiple tasks, must be able to perform basic mathematical calculations.

Physical Requirements:

• Daily activity includes but is not limited to lifting, carrying, sitting, grasping, reaching, standing, kneeling, walking, bending, twisting.
• Reading, communication, math.
• Working at a computer for extended periods of time.
• Ability to regularly lift/move up to 50lbs.
• Noise level in the work environment is usually moderate to above

Herff Jones, Inc. and its affiliates are equal opportunity employers and maintain affirmative action plans to recruit, retain, develop, and promote qualified individuals without unlawful consideration of race, gender, gender identity, color, religion, sexual orientation, national origin, age, disability, citizenship status, veteran status, or any other characteristic protected by federal, state or local law. Herff Jones strives to maintain a work environment free from unlawful discrimination and harassment, where associates are treated with respect and dignity.