Customer Experience Specialist for School Partners

Herff Jones; Indianapolis (IN); On-site; USD 24,000 - 34,000; Full time

Job summary

Herff Jones in Indianapolis seeks a Customer Service Agent to support high school customers, parents, and school admins. You will handle orders, answer questions, and troubleshoot via Zendesk, Five9, and chat, ensuring prompt, friendly service.

Join a focused, collaborative team committed to accuracy and customer success, with growth opportunities within a long-standing educational products provider.

Qualifications

• Bachelor's or Associate's Degree preferred.
• Professional customer service experience.
• Excellent written and verbal communication.
• Proficiency with Microsoft Office Suite.

Responsibilities

• Handle orders and inquiries via phone, ticket, and chat.
• Provide product knowledge and guidance on Herff Jones products.
• Meet department metrics for tickets and calls.
• Maintain positive relationships with customers and team.
• Work in a collaborative team environment.

Skills

Customer service

CRM systems (Zendesk)

Phone support (Five9)

Effective communication

Education

Bachelor's or Associate's Degree preferred

Tools

Zendesk

Five9

Microsoft Office Suite

Job description

Herff Jones in Indianapolis seeks a Customer Service Agent to support high school customers, parents, and school admins. You will handle orders, answer questions, and troubleshoot via Zendesk, Five9, and chat, ensuring prompt, friendly service.

Join a focused, collaborative team committed to accuracy and customer success, with growth opportunities within a long-standing educational products provider.