Education Support Specialist

Sweeping Corporation of America; Indianapolis (IN); On-site; USD 24,000 - 34,000; Full time

Job summary

Herff Jones, Indianapolis-based, seeks a Customer Service Agent to support high school students, parents and school admins. You will handle orders, answer questions, and troubleshoot via phone, Zendesk tickets, and web portal chat.

Join a small Sales Support team and learn product specs while meeting service metrics. Spanish is a plus and the starting pay is $21 per hour. Training includes hands-on coaching and a values-driven culture.

Qualifications

• Bachelor’s or Associate’s Degree preferred.
• Professional customer service experience with a track record of success.
• Effective communication skills (listening, writing, verbal) and the ability to convey information.
• Moderate skill with Microsoft Office Suite (Outlook, Excel, Word).
• Capability to learn new systems/technology quickly and efficiently.
• Demonstrated success managing multiple processes and tasks.

Responsibilities

• Respond directly to customers through Zendesk tickets and phone (Five9) channels, providing efficient and trusted customer service.
• Resolve product or service problems by clarifying complaints, identifying causes, determining resolutions, expediting corrections, and following up to ensure resolution.
• Provide detailed product knowledge to customers, instructing them on product specifications, ordering, and proper usage of Herff Jones products and systems.
• Meet individual and departmental metrics goals for tickets and calls.
• Maintain positive, professional communication and a strong working relationship with customers and teammates.
• Work in an active and collaborative team environment, performing tasks as assigned to meet the team’s goals.

Skills

Customer service

Communication

Spanish (bonus)

Microsoft Office

Education

Bachelor’s or Associate’s Degree

Tools

Zendesk

Five9

Job description

Herff Jones, Indianapolis-based, seeks a Customer Service Agent to support high school students, parents and school admins. You will handle orders, answer questions, and troubleshoot via phone, Zendesk tickets, and web portal chat.

Join a small Sales Support team and learn product specs while meeting service metrics. Spanish is a plus and the starting pay is $21 per hour. Training includes hands-on coaching and a values-driven culture.