Warranty Support Specialist

Herff Jones; Warwick (RI); On-site; USD 24,000 - 35,000; Full time

Job summary

Herff Jones in Warwick, RI is seeking a Warranty Customer Service Clerk to process ring repairs and manage warranty orders. You will input customer data into Zendesk, open warranty packages, and coordinate with production teams to ensure timely, accurate fulfillment.

Ideal candidates have a high school diploma, strong English skills, excellent organization, and solid computer proficiency. This is a physically active role with lifting up to 50 lbs and daily data entry tasks.

Qualifications

• High school diploma/GED or equivalent.
• Ability to read and write in English is required.
• Strong communication skills to identify and resolve customer needs.
• Excellent organizational and record-keeping abilities.
• Proficient computer skills.

Responsibilities

• Process warranty repairs from sales partners and customers.
• Answer phone and email inquiries for warranty department.
• Handle Zendesk tickets within KPI expectations.
• Open warranty packages from customers and input data into Zendesk.
• Edit hard copies for production team.
• Monitor repair matrix locations and data entry for repairs/remakes.

Skills

English proficiency

Communication skills

Data entry

Organizational skills

Customer service

Zendesk

Education

High school diploma or GED

Tools

Zendesk

Data processing

Job description

Herff Jones in Warwick, RI is seeking a Warranty Customer Service Clerk to process ring repairs and manage warranty orders. You will input customer data into Zendesk, open warranty packages, and coordinate with production teams to ensure timely, accurate fulfillment.

Ideal candidates have a high school diploma, strong English skills, excellent organization, and solid computer proficiency. This is a physically active role with lifting up to 50 lbs and daily data entry tasks.