Bilingual Customer Support Specialist

Herff Jones/ Sun City Graduation; Texas; On-site; USD 30,000 - 48,000; Full time

Job summary

Herff Jones/ Sun City Graduation in Texas is seeking a Customer Specialist to assist customers by providing product information and resolving technical issues. You will handle inquiries and complaints and document interactions.

The role requires the ability to build rapport with clients, multitask, and maintain a positive, professional demeanor. Bilingual candidates are encouraged to apply.

Qualifications

• Previous experience in customer service, sales, or other related fields.
• Ability to build rapport with clients.
• Excellent written and verbal communication skills.
• Bilingual.

Responsibilities

• Handle customer inquiries and complaints.
• Provide information about the products and services.
• Troubleshoot and resolve product issues and concerns.
• Document and update customer records based on interactions.
• Develop and maintain a knowledge base of the evolving products and services.

Skills

Customer service

Sales

Communication

Bilingual

Multitasking

Rapport building

Job description

Herff Jones/ Sun City Graduation in Texas is seeking a Customer Specialist to assist customers by providing product information and resolving technical issues. You will handle inquiries and complaints and document interactions.

The role requires the ability to build rapport with clients, multitask, and maintain a positive, professional demeanor. Bilingual candidates are encouraged to apply.