GRC Client Success Advisor | Hybrid/Travel

Diligent Corporation; New York (NY); Hybrid; USD 100,000 - 124,000; Full time

Job summary

Diligent Corporation is seeking an experienced GRC Advisor to work with key accounts and drive adoption, retention, and expansion within our GRC platform. The role will leverage GTM value drivers across people, process, and technology and is central to our customer success retention strategy.

You will guide configuration, assess client needs, and collaborate with Product, Success, Support, and Sales teams to deliver tailored GRC solutions and ensure ongoing platform adoption.

Qualifications

• Minimum of 5-7 years of experience in a client-facing role within the legal, compliance, and entity management or subsidiary governance industry.
• Adaptive mindset and ability to drive out a meaningful path to how our customers see tangible business value.
• Ability to build relationships both internally and externally to understand the underpinning needs of Diligent in terms of delivering proposed business value.
• Understanding of GRC domain, regulations, industry standards, as well as experience with software solutions and platforms.
• Excellent communication and interpersonal skills, with the ability to effectively engage with clients and stakeholders at all levels within an organization and translate technical concepts into business terms.
• Strong analytical and problem-solving abilities, with the capacity to assess complex business challenges and develop solutions that drive value and automation for clients.
• Highly organized and detail-oriented, with the ability to manage multiple client engagements concurrently and prioritize tasks in a fast-paced environment.
• Willingness to travel to client sites.

Responsibilities

• Provide guidance and best practices on configuring, customizing, and optimizing the functionality of the GRC platform and modules to align with clients’ business processes and objectives.
• Conduct in-depth assessments of clients’ GRC requirements, objectives, and challenges to recommend tailored solutions to address their business needs and goals.
• Collaborate with clients on internal roadmaps, governance, risk, and compliance requirements to be implemented within Diligent’s platform.
• Ensure proper understanding and adoption of the platform solutions to identify at-risk clients and help increase usage of the software and modules.
• Partner closely with internal Product, Customer Success, Support, and Sales teams to drive continuous improvement of the platform based on client use cases.
• Monitor industry trends, regulatory developments, and emerging best practices in the GRC landscape to proactively share insights and recommendations with clients from a subject matter expert perspective.

Job description

Diligent Corporation is seeking an experienced GRC Advisor to work with key accounts and drive adoption, retention, and expansion within our GRC platform. The role will leverage GTM value drivers across people, process, and technology and is central to our customer success retention strategy.

You will guide configuration, assess client needs, and collaborate with Product, Success, Support, and Sales teams to deliver tailored GRC solutions and ensure ongoing platform adoption.