Client Success Advisor - Risk & Audit

Diligent; New York (NY); Hybrid; USD 99,280 - 124,000; Full time

Benefits offered by this job

Flexible work environment

Health benefits

Generous time-off policy

Global office hubs

Job summary

Diligent is seeking an experienced GRC Advisor in the United States to work with key accounts, drive adoption and retention, and identify expansion opportunities within our platform. This hybrid role requires strong client-facing skills, deep GRC knowledge, and the ability to translate regulatory concepts into business value.

You will collaborate with Product, Customer Success, Support, and Sales teams to optimize the platform and share insights on regulatory developments with clients.

Qualifications

• 5-7 years of client-facing experience in legal/audit/risk/compliance.
• Strong ability to translate complex concepts into business value.
• Proven relationship-building with internal and external stakeholders.

Responsibilities

• Provide guidance on configuring and optimizing the GRC platform to align with clients’ processes.
• Assess clients' GRC requirements and recommend tailored solutions.
• Collaborate on governance, risk, and compliance roadmaps within the platform.
• Promote platform adoption and identify at-risk clients to increase usage.
• Partner with Product, CS, Support, and Sales to improve the platform using client use cases.
• Monitor regulatory trends and share insights with clients from a subject-matter expert perspective.

Skills

Client-facing

GRC domain knowledge

Communication skills

Analytical thinking

Relationship building

Travel willingness

Job description

Position Overview

Diligent is looking for an experienced GRC Advisor to join the team and work on key accounts to drive adoption and retention and identify areas for expansion within our platform. This position will leverage our GTM and value drivers established through combining people, process, and technology. The Client Success Advisor role is key to Diligent’s Customer Success retention strategy.

Key Responsibilities

• Provide guidance and best practices on configuring, customizing, and optimizing the functionality of the GRC platform and modules to align with clients’ business processes and objectives.
• Conduct in-depth assessments of clients’ GRC requirements, objectives, and challenges to recommend tailored solutions to address their business needs and goals.
• Collaborate with clients on internal roadmaps, governance, risk, and compliance requirements to be implemented within Diligent’s platform.
• Ensure proper understanding and adoption of the platform solutions to identify at‑risk clients and help increase usage of the software and modules.
• Partner closely with internal Product, Customer Success, Support, and Sales teams to drive continuous improvement of the platform based on client use cases.
• Monitor industry trends, regulatory developments, and emerging best practices in the GRC landscape to proactively share insights and recommendations with clients from a subject matter expert perspective.

Required Experience/Skills

• Minimum of 5-7 years of experience in a client‑facing role within the legal, audit, risk, or compliance industry.
• Adaptive mindset and ability to drive a meaningful path to how customers see tangible business value.
• Ability to build relationships both internally and externally to understand Diligent’s needs in delivering proposed business value. Deep understanding of the GRC domain, regulations, industry standards, and experience with software solutions and platforms.
• Excellent communication and interpersonal skills, with the ability to engage clients and stakeholders at all levels of an organization and translate technical concepts into business terms.
• Strong analytical and problem‑solving abilities, with the capacity to assess complex business challenges and develop solutions that drive value and automation for clients.
• Highly organized and detail‑oriented, with the ability to manage multiple client engagements concurrently and prioritize tasks in a fast‑paced environment.
• Willingness to travel to client sites.

Work Arrangement

This role will follow a hybrid work model. If you are within a commuting distance to one of our Diligent office locations, you will be expected to work onsite at least 50% of the time. In‑person engagement helps drive innovation, teamwork, and a strong sense of community.

Pay

U.S pay range: $99,280 — $124,000 USD

Pay Range: $86,320 — $107,900 CAD

What Diligent Offers You

• Creativity is ingrained in our culture, fostering innovation and collaboration.
• We care about our people. Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting‑free days, generous time‑off policy and wellness programs.
• We have teams all over the world, with office hubs in Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, Singapore, and Sydney.
• Diversity is important to us. We foster and encourage diversity through Employee Resource Groups and provide resources and education to support our team.

Equal Opportunity & Drug‑Free Workplace

We are a drug‑free workplace. Diligent is proud to be an equal opportunity employer. We do not discriminate based on race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental disability, age, military status, protected veteran status, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer‑related or HIV/AIDS‑related), genetic information, or sexual orientation in accordance with applicable federal, state and local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Diligent’s EEO Policy and Know Your Rights. We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at [e-mail].