Graduation and Conferral Coordinator

The Chronicle Of Higher Education, Inc.; Norfolk (VA); On-site; USD 50,000 - 55,000; Full time

Job summary

The Chronicle Of Higher Education, Inc. is looking for a Graduation and Conferral Coordinator in Norfolk, Virginia. This role is crucial for ensuring timely processing of graduation petitions and maintaining accurate graduation lists.

You will compile course requirements and manage the computerized degree audit system while providing excellent customer service in a student-centric environment. The salary range is between $50,000 to $55,000 annually.

Qualifications

• Considerable experience interpreting and applying policies and procedures.
• Exceptional customer service skills in a student-centric environment.
• Ability to learn essential aspects of a student information system.

Responsibilities

• Responsible for graduation processing and accurate oversight of lists.
• Compile and verify final course requirements based on degree criteria.
• Maintain the computerized degree audit system with accuracy.

Skills

Knowledge of higher education regulations

FERPA and NSC knowledge

Customer service skills

Organizational skills

Communication skills

Attention to detail

Job description

Job Description

Key duties include responsibility for timely and accurate graduation processing. This includes organization of the graduation petition paperwork and proper oversight of collection processes to ensure accurate graduation lists. The Graduation and Conferral Coordinator will also compile and verify final course requirements based on degree requirements and exception approvals. The position will also be responsible for maintaining the computerized degree audit system by programming curriculum changes, entering academic department approved overrides, ensuring accuracy and readability, troubleshooting issues reported by end users, and providing training.

Knowledge, Skills, and Abilities

• Considerable knowledge of the principles of higher education and/or state and federal degree program enrollment regulations.
• Considerable knowledge of FERPA and NSC regulations and processes.
• Considerable knowledge of university operational calendars and information flow regarding student records, biographical data and University policies and procedures.
• Considerable knowledge of academic regulations and graduation requirements through the various curriculum and policy committees.
• Exceptional skill in reviewing credentials and issuing verification documents; conducting educational-based research analyses, identifying problem areas, coordinating complex activities in support of student enrollment services, and promoting and evaluating statewide policies and assigned educational programs.
• Considerable skill in accuracy and attention to detail to respond and interact with diverse populations.
• Exceptional customer service skills in a student-centric environment.
• Excellent organizational, communication, and time management skills.
• Ability to both work as part of a team and work autonomously when appropriate.
• Ability to apply knowledge of specialized enrollment program areas.
• Ability to learn essential aspects of a student information system.
• Ability to use good judgment and discretion in handling sensitive issues.
• Demonstrated ability to multi-task and not be hindered by frequent interruptions.
• Ability to acknowledge errors in a timely and professional manner.

Special Licenses, Registration or Certification

N/A

Education or Training

N/A

Level and Type of Experience

• Considerable experience performing independent action within guidelines.
• Considerable experience interpreting and applying policies and procedures.
• Considerable experience contacting the public; students; parents; schools; faculty; staff; financial institutions; national, state and local organizations; and subject professionals to provide educational information and technical assistance.

Conditions of Employment

This position requires in-person reporting to an on-campus location.

Annual Salary/Hourly Rate

Salary range between $50,000 to $55,000.

Equity Statement

It is the policy of Old Dominion University to provide equal employment, educational and social opportunities for all persons, without regard to race (or traits historically associated with race including hair texture, hair type and protective hairstyles such as braids, locks and twists), color, religion, sex or gender (including pregnancy, childbirth, or related medical conditions), national origin, gender identity or expression, age, veteran status, disability, political affiliation, sexual orientation, or genetic information. Individuals from minoritized communities, women, veterans and individuals with disabilities are encouraged to apply.

Reasonable Accommodation Request

If you are an individual with a disability and require reasonable accommodation, please contact the Division of Talent Management and Culture at [phone].

Alternative Hiring Process

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth’s Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly called a Certificate of Disability) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans may also apply via the AHP if they also provide an AHP Letter.

To request an AHP Letter, use this link: https://www.dars.virginia.gov/drs/cpid/PWContact.aspx or call DARS at 800-552-5019, or DBVI at 800-622-2155.

Criminal Background Check

The final candidate is required to complete a criminal history check.

Pay Transparency Nondiscrimination Provision

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with contractor’s legal duty to furnish information.