Office Manager

The Chronicle Of Higher Education, Inc.; Norfolk (VA); On-site; USD 42,000 - 64,000; Full time

Job summary

The Chronicle Of Higher Education, Inc. seeks an Office Manager to oversee daily office operations for the Center for Orientation, Retention, and Exploration in Norfolk, VA. The role ensures smooth functioning, proper student screening for appointments, and guidance to retention initiatives.

Responsibilities include budgeting, supervising student and hourly staff, reporting caseloads, and maintaining student records. Open until filled with standard posting rules.

Qualifications

• Considerable experience providing administrative or clerical support in a professional office setting.

Responsibilities

• Manage office operations for the Center for Orientation, Retention, and Exploration.
• Monitor and reconcile the department budget.
• Train and evaluate student and hourly staff.
• Ensure accurate reporting of the department’s caseload and maintenance of student records.
• Provide administrative support to the director.

Skills

Customer service

Budgeting

Communication

Organization

Staff supervision

Data reporting

Tools

Microsoft Office

Banner

Job description

Posting Details

Position Information

Role Title

Admin and Office Spec III

Role Code

19013

Pay Band

03

Posting Details

Working Title

Office Manager

Position Number

00891A

Department

CTR ORIENTATION RETENTION & EXPLOR

Location

Norfolk, VA

Type of Position

Classified

Type of Job

Full Time

EEO Category

F Administrative Support (Clerical & Sales)

Job Description

This position is responsible for managing office operations of theCenter for Orientation, Retention, and Exploration to ensureefficient functioning of the department by ensuring that studentsare screened appropriately for appointments, informed on the newstudent experience, and directed to retention initiatives. Thisincludes monitoring and reconciling the departmental budget,training and evaluating student and hourly support staff, ensuringaccurate reporting of the department’s caseload and maintenance ofstudent records, and providing administrative support to thedirector.

Given the nature of the positions in Student Enrollment, Engagementand Services that provide support to student services and/orstudent-centered programs, the employee occupying this position maybe required to work during a university closing. There may beoccasions where the employee will be asked to work duringuniversity closings as directed by his or her supervisor. Theseinstances may include working from a remote location (i.e.telework, etc.).

Knowledge, skills and abilities

• Considerable knowledge of effective customer service and problemresolution techniques.
• Working knowledge of computer software and information systems suchas Microsoft Office and Banner or related programs.
• Working knowledge of budgeting principles.
• Effective oral and written communication skills.
• Demonstrated effective organizational and time management skills indealing with multiple clerical and logistical activities.
• Demonstrated excellent interpersonal skills.
• Demonstrated ability to work well with diverse groups ofpeople.
• Demonstrated ability to work independently and prioritizework.
• Demonstrated ability to interpret and follow established policiesand procedures.
• Demonstrated ability to use sound judgment to make appropriatelycations.
• Demonstrated ability to produce reports and manipulate data.
• Demonstrated ability to lead and direct the work of others.

Special licenses, registration or certification

None

Education or training

N/A

Level and type of experience

Considerable experience providing administrative or clericalsupport in a professional office setting. Some experiencemonitoring and reconciling budgets.

Additional Considerations (supplemental knowledge, skills,abilities, education, experience, licensure,certification)

• Some knowledge of relevant University and Commonwealth of Virginiapolicies and procedures.
• Some experience in a university setting.
• Some experience utilizing Banner.
• Some Experience supervising staff.

Conditions of Employment

This is an open until filled recruitment. This recruitment mayclose after the five-day required posting period when a suitablepool of applicants has been generated.

Annual Salary/Hourly Rate

Salary commensurate with education and experience

Posting Detail Information

Job Requisition Number

S03387

Job Open To

General Public

Open Date

07/23/2026

Close Date

Open Until Filled

Yes

Special Instructions Summary

n/a

Criminal Background Check

The final candidate is required to complete a criminal historycheck.

College Home Page

Department Home Page

Equity Statement

It is the policy of Old Dominion University to provide equalemployment, educational and social opportunities for all persons,without regard to race (or traits historically associated with raceincluding hair texture, hair type, and protective hairstyles suchas braids, locks, and twists), color, religion, sex or gender(including pregnancy, childbirth, or related medical conditions),national origin, gender identity or expression, age, veteranstatus, disability, political affiliation, sexual orientation orgenetic information. Individuals from minoritized communities,women, veterans and individuals with disabilities are encouraged toapply.

Reasonable Accommodation Request

If you are an individual with a disability and require reasonableaccommodation, please contact the Division of Talent Management andCulture at [phone].

Alternative Hiring Process

In support of the Commonwealth’s commitment to inclusion, we areencouraging individuals with disabilities to apply through theCommonwealth’s Alternative Hiring Process.

To be considered for this opportunity, applicants will need toprovide their AHP Letter (formerly called a Certificate ofDisability) provided by the Department for Aging &Rehabilitative Services ( DARS ), or the Department for the Blind& Vision Impaired ( DBVI ). Service-Connected Veterans may alsoapply via the AHP if they also provide an AHP Letter.

To request an AHP Letter, use this link: https://www.dars.virginia.gov/drs/cpid/PWContact.aspxor call DARS at 800-552-5019, or DBVI at 800-622-2155.

Pay Transparency Nondiscrimination Provision

The contractor will not discharge or in any other mannerdiscriminate against employees or applicants because they haveinquired about, discussed, or disclosed their own pay or the pay ofanother employee or applicant. However, employees who have accessto the compensation information of other employees or applicants asa part of their essential job functions cannot disclose the pay ofother employees or applicants to individuals who do not otherwisehave access to compensation information, unless the disclosure is(a) in response to a formal complaint or charge, (b) in furtheranceof an investigation, proceeding, hearing, or action, including aninvestigation conducted by the employer, or consistent withcontractor’s legal duty to furnish information.