Office Manager

Old Dominion University; Norfolk (VA); On-site; USD 42,000 - 60,000; Full time

Job summary

Old Dominion University in Norfolk, VA is seeking an Office Manager to supervise administrative operations for the Center for Orientation, Retention, and Exploration. This role screens students for appointments, manages budgets, trains hourly staff, maintains student records, and reports on caseloads.

Occasional telework may be directed by supervisor; standard full-time hours in a busy office. The position requires strong organizational, communication, and budgeting skills, with experience

Qualifications

• Considerable experience providing administrative or clerical support in a professional office setting.
• Some experience monitoring and reconciling budgets.
• Experience supervising staff or coordinating student workers is a plus.
• Ability to interpret and follow established policies and procedures.

Responsibilities

• Manage office operations for the Center for Orientation, Retention, and Exploration.
• Screen students for appointments, maintain records, and report caseload data.
• Train and evaluate hourly staff and support the director with budget tasks.

Skills

Customer service

Budgeting principles

Oral and written communication

Organizational skills

Interpersonal skills

Diversity and inclusion

Policy interpretation

Decision making

Data reporting

Staff supervision

Tools

Banner

Microsoft Office

Job description

Staff and Administrative & Professional Faculty Applicants:

Contact Human Resources at:

[phone]

[e-mail]

Teaching and Research Faculty Applicants:

Contact Academic Affairs at:

[e-mail]

Office Manager

Please see Special Instructions for more details.

n/a

Position Information

Role Title

Role Title Admin and Office Spec III

Role Code

Role Code 19013

Pay Band

Pay Band 03

Working Title

Working Title Office Manager

Position Number

Position Number 00891A

Department

Department CTR ORIENTATION RETENTION & EXPLOR

Location

Location Norfolk, VA

Type of Position

Type of Position Classified

Type of Job

Type of Job Full Time

EEO Category

EEO Category F Administrative Support (Clerical & Sales)

Job Description

This position is responsible for managing office operations of the Center for Orientation, Retention, and Exploration to ensure efficient functioning of the department by ensuring that students are screened appropriately for appointments, informed on the new student experience, and directed to retention initiatives. This includes monitoring and reconciling the departmental budget, training and evaluating student and hourly support staff, ensuring accurate reporting of the department’s caseload and maintenance of student records, and providing administrative support to the director.

Given the nature of the positions in Student Enrollment, Engagement and Services that provide support to student services and/or student-centered programs, the employee occupying this position may be required to work during a university closing. There may be occasions where the employee will be asked to work during university closings as directed by his or her supervisor. These instances may include working from a remote location (i.e. telework, etc.).

Type of Recruitment

Knowledge, skills and abilities

• Considerable knowledge of effective customer service and problem resolution techniques.
• Working knowledge of computer software and information systems such as Microsoft Office and Banner or related programs.
• Working knowledge of budgeting principles.
• Effective oral and written communication skills.
• Demonstrated effective organizational and time management skills in dealing with multiple clerical and logistical activities.
• Demonstrated excellent interpersonal skills.
• Demonstrated ability to work well with diverse groups of people.
• Demonstrated ability to work independently and prioritize work.
• Demonstrated ability to interpret and follow established policies and procedures.
• Demonstrated ability to use sound judgment to make appropriate decisions.
• Demonstrated ability to produce reports and manipulate data.
• Demonstrated ability to lead and direct the work of others.

Special licenses, registration or certification

None

Education or training

N/A

Level and type of experience

Considerable experience providing administrative or clerical support in a professional office setting. Some experience monitoring and reconciling budgets.

Additional Considerations (supplemental knowledge, skills, abilities, education, experience, licensure, certification)

• Some knowledge of relevant University and Commonwealth of Virginia policies and procedures.
• Some experience in a university setting.
• Some experience utilizing Banner.
• Some Experience supervising staff.

Conditions of Employment

This is an open until filled recruitment. This recruitment may close after the five-day required posting period when a suitable pool of applicants has been generated.

Annual Salary/Hourly Rate

Annual Salary/Hourly Rate Salary commensurate with education and experience

Job Requisition Number

Job Requisition Number S03387

Job Open To

Job Open To General Public

Open Date

Open Date 07/23/2026

Close Date

Open Until Filled Yes

Special Instructions Summary

n/a

Criminal Background Check

Criminal Background Check The final candidate is required to complete a criminal history check.

College Home Page

Department Home Page

Equity Statement

It is the policy of Old Dominion University to provide equal employment, educational and social opportunities for all persons, without regard to race (or traits historically associated with race including hair texture, hair type, and protective hairstyles such as braids, locks, and twists), color, religion, sex or gender (including pregnancy, childbirth, or related medical conditions), national origin, gender identity or expression, age, veteran status, disability, political affiliation, sexual orientation or genetic information. Individuals from minoritized communities, women, veterans and individuals with disabilities are encouraged to apply.

Reasonable Accommodation Request

If you are an individual with a disability and require reasonable accommodation, please contact the Division of Talent Management and Culture at [phone].

Alternative Hiring Process

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth’s Alternative Hiring Process.

To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly called a Certificate of Disability) provided by the Department for Aging & Rehabilitative Services ( DARS ), or the Department for the Blind & Vision Impaired ( DBVI ). Service-Connected Veterans may also apply via the AHP if they also provide an AHP Letter.

To request an AHP Letter, use this link: https://www.dars.virginia.gov/drs/cpid/PWContact.aspx or call DARS at 800-552-5019, or DBVI at 800-622-2155.

Required fields are indicated with an asterisk (*).

• * Are you a former federal employee who was terminated from a position of employment with the federal government on or after January 1, 2025, due to a reduction in the federal budget or initiatives put in place by the federal Department of Government Efficiency?
  • Yes - If yes, please upload a copy of your Standard Form (SF-50)
  • No
• * Do you now, or will you in the future, require sponsorship for an employment visa?
  • Yes
  • No

Required Documents

• Resume
• Cover Letter/Letter of Application

Optional Documents

• Yellow Layoff Form
• Blue Layoff Card
• AHP Letter
• Standard Form 50 (SF-50)

If you have questions:

Staff and Administrative & Professional Faculty applicants, please contact the Department of Human Resources at [phone] or [e-mail].

Teaching and Research Faculty applicants, please contact the Office of Academic Affairs at [e-mail].