Graduate Medical Education Program Manager — Residency Ops

Cleveland Clinic; Cleveland (OH); On-site; USD 52,000 - 80,000; Full time

Job summary

Cleveland Clinic’s Main Campus is seeking a Program Manager to oversee the ACGME-accredited residency program, guiding residents through requirements and continuous improvement. You will coordinate systems and procedures to enhance patient care while supporting residents’ growth and ensuring adherence to standards.

The role is on-site during the initial 90 days with a potential hybrid arrangement afterward, and requires coordinating multi‑disciplinary teams across the organization.

Qualifications

• Bachelor's degree in Business Administration or Healthcare Administration with 2+ years in project management, data analysis and systems training
• HS diploma with 6+ years of experience in related roles
• Associate’s degree with 4+ years of experience
• Master’s degree with 1+ year of experience

Responsibilities

• Develop, implement, manage, and maintain operational systems and activities.
• Serve as a liaison with all levels of the organization and outside community.
• Manage multiple priorities and projects with competing deadlines.
• Allocate time to meet completion requirements.
• Serve as a coach and mentor for other positions in the department.
• Review and monitor adherence to Human Resources policies and corporate compliance procedures.
• Other duties as assigned.

Skills

Project management

Data analysis

Systems training

Stakeholder liaison

Education

Bachelor's degree in Business Administration or Healthcare Administration

Associate’s degree

Master’s degree

High School Diploma/GED

Tools

Medhub

Qgenda

Workday

Job description

Cleveland Clinic’s Main Campus is seeking a Program Manager to oversee the ACGME-accredited residency program, guiding residents through requirements and continuous improvement. You will coordinate systems and procedures to enhance patient care while supporting residents’ growth and ensuring adherence to standards.

The role is on-site during the initial 90 days with a potential hybrid arrangement afterward, and requires coordinating multi‑disciplinary teams across the organization.