Program Manager I - Graduate Medical Education

Cleveland Clinic; Cleveland (OH); On-site; USD 52,000 - 80,000; Full time

Job summary

Cleveland Clinic’s Main Campus is seeking a Program Manager to oversee the ACGME-accredited residency program, guiding residents through requirements and continuous improvement. You will coordinate systems and procedures to enhance patient care while supporting residents’ growth and ensuring adherence to standards.

The role is on-site during the initial 90 days with a potential hybrid arrangement afterward, and requires coordinating multi‑disciplinary teams across the organization.

Qualifications

• Bachelor's degree in Business Administration or Healthcare Administration with 2+ years in project management, data analysis and systems training
• HS diploma with 6+ years of experience in related roles
• Associate’s degree with 4+ years of experience
• Master’s degree with 1+ year of experience

Responsibilities

• Develop, implement, manage, and maintain operational systems and activities.
• Serve as a liaison with all levels of the organization and outside community.
• Manage multiple priorities and projects with competing deadlines.
• Allocate time to meet completion requirements.
• Serve as a coach and mentor for other positions in the department.
• Review and monitor adherence to Human Resources policies and corporate compliance procedures.
• Other duties as assigned.

Skills

Project management

Data analysis

Systems training

Stakeholder liaison

Education

Bachelor's degree in Business Administration or Healthcare Administration

Associate’s degree

Master’s degree

High School Diploma/GED

Tools

Medhub

Qgenda

Workday

Job description

Join Cleveland Clinic’s Main Campus where research and surgery are advanced, technology is leading-edge, patient care is world class and caregivers are family. Here, you will work alongside a passionate and dedicated team, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.

As Program Manager, you will manage and maintain initiatives for the ACGME-accredited residency program, providing case management to residents to ensure they remain on track and comply with established standards and expectations. In this role, you will help residents navigate requirements, promote accountability and self‑direction, and lead continuous improvement initiatives. Your efforts will focus on developing systems and procedures to enhance patient care within Cleveland Clinic while advancing your skills through extensive hands‑on experience and contributing to the future of healthcare.

A caregiver in this position works Monday through Friday from 8:00 a.m. – 5:00 p.m.

This role is fully on-site during the 90‑day new-hire period, with the opportunity for a hybrid work arrangement after the initial period.

• Develop, implement, manage, and maintain operational systems and activities.
• Serve as a liaison with all levels of the organization and outside community.
• Manage multiple priorities and projects with competing deadlines.
• Allocate time to meet completion requirements.
• Serve as a coach and mentor for other positions in the department.
• Review and monitor adherence to Human Resources policies and corporate compliance procedures.
• Other duties as assigned.

Minimum qualifications for the ideal future caregiver include:

• Bachelor's Degree in Business Administration, Healthcare Administration or a related field and two years of experience in project management, data analysis and systems training
• OR High School Diploma/GED and six years of experience
• OR Associate’s Degree and four years of experience
• OR Master’s Degree and one year of experience
• Knowledge of statistical and financial analysis, primary research and business plan development

Preferred qualifications for the ideal future caregiver include:

• Experience in a healthcare setting
• GME experience
• Experience with Medhub, Qgenda, and Workday
• Healthcare experience

Physical Requirements:

• Ability to perform work in a stationary position for extended periods
• Ability to operate a computer and other office equipment
• Ability to communicate and exchange accurate information
• Ability to travel throughout the hospital system

Pay Range

Minimum Annual Salary: $52,270.00

Maximum Annual Salary: $79,727.50

The pay range displayed on this job posting reflects the anticipated range for new hires. A successful candidate’s actual compensation will be determined after taking factors into consideration such as the candidate’s work history, experience, skill set and education. The pay range displayed does not include any applicable pay practices (e.g., shift differentials, overtime, etc.). The pay range does not include the value of Cleveland Clinic’s benefits package (e.g., healthcare, dental and vision benefits, retirement savings account contributions, etc.).