Graduate Admissions Specialist

University of North Carolina Wilmington; Wilmington (NC); On-site; USD 44,000 - 49,000; Full time

Job summary

The University of North Carolina Wilmington is seeking a Graduate Admissions Specialist (Student Services Specialist) to support comprehensive application management at the main campus in Wilmington. The role ensures timely processing of graduate applications and accurate data entry while delivering exceptional customer service to prospective students.

You will collaborate with the Graduate School, admissions teams, and IT systems (Slate, Ellucian Banner) to verify information, troubleshoot

Qualifications

• Bachelor's degree and experience in higher education
• Knowledge in Ellucian Banner or other student information system
• Experience with Technolutions Slate or similar application management system
• Accuracy and attention to detail in a busy office environment
• Ability to interpret academic policies and procedures
• Possess excellent verbal and written skills
• Ability to address and resolve issues or questions
• Willingness to learn and embrace new technologies
• Professional demeanor and commitment to exceptional customer service

Responsibilities

• Monitor applications and material throughout the admissions cycle to ensure timely progression and resolution of issues
• Update and verify student application data between admissions systems; escalates complex cases
• Communicate professionally with a diverse population of prospective students regarding program details, application requirements, status updates, missing documentation, and admissions decisions
• Utilize multiple systems and software to research, manage, and transfer data accurately
• System troubleshooting and assisting campus users with the use of systems and resolution of technical issues
• Enter and verify graduate application data and use error reports to identify and correct missing or inaccurate data
• Scan and upload supplemental application materials
• Serve as a resource for prospective students, offering guidance on requirements and policies
• Maintain confidentiality of sensitive information and support fraud prevention
• Daily transmittal reconciliation for deposit of application fees

Skills

Attention to detail

Verbal and written skills

Customer service

Policy interpretation

Education

Bachelor's degree

Tools

Ellucian Banner

Slate

Student information system

Job description

About UNCW

At the University of North Carolina Wilmington, we are driven by a clear purpose: to empower student success, advance innovation, and strengthen the communities we serve. Guided by our strategic vision and commitment to excellence, UNCW offers a dynamic and collaborative environment where employees can make meaningful contributions while growing their careers. Located in coastal North Carolina, UNCW combines the energy of a thriving academic community with the natural beauty of nearby beaches and outdoor spaces. Here, professional opportunity is balanced with an exceptional quality of life‑creating a workplace where you can thrive both personally and professionally. As a member of the Seahawk community, you'll benefit from a culture that values well‑being, lifelong learning, and connection. UNCW offers a competitive and flexible benefits package designed to support your health, financial well‑being, and professional growth. From comprehensive health coverage and retirement options to generous paid leave, tuition opportunities within the UNC System, learning and development opportunities, and wellness programs, UNCW is committed to helping you thrive both at work and in your personal life.

The University of North Carolina Wilmington, the state's coastal university, is dedicated to the integration of teaching, mentoring, research and service. Widely acknowledged for its world‑class faculty and staff and continuously recognized at a national level for scholarly excellence and affordability, UNCW offers a powerful academic experience that stimulates creative inquiry and critical thinking. A public institution with nearly 18,000 students, UNCW offers a full range of baccalaureate‑ and graduate‑level programs, as well as doctoral degrees in educational leadership, marine biology, nursing practice and psychology; and many distance learning options, including clinical research, an accelerated RN‑to‑BSN program, an Executive M.B.A. program structured for working professionals, and the nation's only bachelor's degree program focused on coastal engineering. The university's efforts to advance research and scholarly activities have earned UNCW the elevated designation of "Doctoral Universities: High Research Activity" institution (R2 University) by the Carnegie Classification of Institutions of Higher Education. UNCW has been part of the University of North Carolina System since 1969.

Graduate School Overview

The Graduate School is responsible for all administrative aspects of the university's graduate programs. The chief officer is the Dean of the Graduate School. Primary functions of the Graduate School include monitoring and periodically reviewing all existing programs to ensure that their standards and performance are of the highest quality, identifying and developing new programs that are consistent with regional and national needs, providing logistical support necessary to facilitate the student's graduate experience, supporting the research and creative activities of faculty and students through workshops, innovative programs, and funding opportunities, and promoting communication and cooperation among various academic units within UNCW and the university system. The graduate school admissions team provides comprehensive applicant services.

Job Summary

Position Title: Student Services Specialist
Working Title: Graduate Admissions Specialist
Location: Main UNCW Campus

Recruitment Range

$43,940 - $48,823

The salary range advertised is the designated recruitment range for this classification. Final salary offers will be determined by the candidate's education, relevant experience, internal equity alignment, and departmental budgetary parameters.

Responsibilities

Comprehensive Application Management Support

• Monitor applications and material throughout the admissions cycle to ensure timely progression and resolution of issues.
• Update and verify student application data between admissions systems; escalates complex cases.
• Communicate professionally with a diverse population of prospective students regarding program details, application requirements, status updates, missing documentation, and admissions decisions.

Data Management

• Utilize multiple systems and software to research, manage, and transfer data accurately.
• System troubleshooting and assisting campus users with the use of systems and resolution of technical issues.
• Enter and verify graduate application data.
• Use error reports to identify and correct missing or inaccurate data.
• Scan and upload supplemental application materials.

Other Duties

• Serve as a resource for prospective students, offering clear guidance on application requirements, program details, and admissions policies.
• Assist with documentation and recommend process improvements for graduate admissions procedures.
• Use of Slate system facets, including workflows, forms, queries, and communication templates.
• Maintain confidentiality of sensitive information and support efforts to identify potential fraud to protect student records and institutional data.
• Daily transmittal reconciliation for deposit of application fees.
• Perform additional tasks and projects as assigned.

Minimum Education and Experience Requirements

Bachelor's degree; or equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.

Preferred Education, Professional Skills and Experience

• Bachelor's degree and experience in higher education
• Knowledge in Ellucian Banner or other student information system
• Experience with Technolutions Slate or similar application management system
• Accuracy and attention to detail in a busy office environment
• Ability to interpret academic policies and procedures
• Possess excellent verbal and written skills
• Ability to address and resolve issues or questions
• Comfortable working in evolving processes and situations
• Willingness to learn and embrace new technologies
• Professional demeanor and commitment to exceptional customer service

Required Certifications or Licensure

None

Employment Details

FTE: 1.0 FTE (40 hours per week)

Months Per Year: 12 Months

Work Days: Monday - Friday

Work Hours: 8:00 am - 5:00 pm

Type of Position: Permanent

Position Number: 7868

Job Posting Date: 09/04/2026

Posting Close Date: 09/25/2026

Number of Openings: Single Incumbent

EEO Statement

UNCW does not discriminate against any employee or applicant for employment because of his or her race, sex (such as gender, gender identity, marital status, childbirth, and pregnancy), age, color, national origin (including ethnicity), religion, disability, sexual orientation, political affiliation, veteran status, military service member status, genetic information, or relationship to other university constituents - except where sex, age, or ability represent bona fide educational or occupational qualifications or where marital status is a statutorily established eligibility criterion for State funded employee benefit programs.

Eligibility for Employment

Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. UNC Wilmington participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.

External Link

https://jobs.uncw.edu/postings/40722