Admissions & Enrollment Experience Specialist

North Carolina Community College System; Kinston (NC); Hybrid; USD 38,000 - 46,000; Full time

Job summary

Lenoir Community College in North Carolina seeks an Admissions Enrollment Specialist to provide operational and technical support for the Office of Admissions & Enrollment Management, ensuring accurate data and timely processing of applications.

You will greet students, assist with the college application and Residency Determination Service, manage documents in SIS, and help with CRM workflows and communications.

Qualifications

• Associate degree required; bachelor’s preferred.
• 1 year in education, student services, or customer service is required.
• CRM software experience preferred; Element451 (E451) experience preferred.
• Experience with Ellucian Colleague SIS (SIS) preferred.
• Proficiency in MS Office and use of office equipment.
• Excellent typing, customer service, public relations, and communication skills.
• Superior problem-solving, organizational, and time management skills.
• Demonstrated attention to detail with the ability to maintain accurate student records and data integrity.

Responsibilities

• Greet and assist students, prospective students, and visitors by phone, email, and in person, providing exceptional customer service and guidance throughout the admissions process, including assistance with the college application, Residency Determination Service (RDS), and connection to appropriate college resources and services
• Import applications and supporting documents into institutional systems in a timely manner
• Monitor the Office of Admissions general email account, respond to inquiries as appropriate, and route communications to the appropriate department or staff member to ensure timely follow-up
• Assist the Admissions CRM Manager and Director of Admissions & Enrollment Management with CRM administration, software integrations, and admissions technology initiatives
• Assist with student record management and maintenance within the Ellucian Colleague SIS (SIS), including processing approved changes to personal information while ensuring the accuracy, integrity, and confidentiality of student records
• Assist the Admissions CRM Manager and Director of Admissions & Enrollment Management with maintaining and updating admissions communications, communication workflows, and automated messaging within the CRM to support timely, accurate, and consistent communication with prospective and current students
• Track and monitor required admissions documents throughout the application process
• Assist with validation reporting, record auditing, and data quality initiatives to support data hygiene
• Assist with documenting, tracking, and escalating potentially fraudulent or suspicious applications or applicant records to the Admissions CRM Manager and Director of Admissions & Enrollment Management for appropriate review and action
• Disseminate admissions information through telephone, email, mail services, and other communication channels
• Assist the Admissions CRM Manager and Director of Admissions & Enrollment Management with coordinating across college departments to support enrollment management initiatives and ensure effective communication and collaboration
• Perform other duties and responsibilities as assigned by the Director of Admissions & Enrollment Management

Skills

Customer service

CRM experience

Element451

Ellucian SIS

MS Office

Data confidentiality

Attention to detail

Communication skills

Education

Associate degree

Bachelor's degree preferred

Tools

Element451

Ellucian Colleague SIS

Job description

Lenoir Community College in North Carolina seeks an Admissions Enrollment Specialist to provide operational and technical support for the Office of Admissions & Enrollment Management, ensuring accurate data and timely processing of applications.

You will greet students, assist with the college application and Residency Determination Service, manage documents in SIS, and help with CRM workflows and communications.