GPS Monitoring Center & Customer Support Specialist

Recovery Monitoring Solutions LLC; Dallas (TX); Sur place; USD 42 000 - 62 000; Plein temps

Résumé du poste

Paycom - ATS is seeking a responsible individual to oversee the GPS Central Monitoring Center and provide technical support to staff and agencies. You will schedule, account for participants, and deliver reports while maintaining equipment and performing client-facing duties.

The role includes face-to-face interaction with clients, installations/removals of monitoring devices, and basic breath-alcohol testing maintenance. Strong communication and MS Office proficiency are required.

Qualifications

• Customer service experience required.
• Strong verbal and written communication.
• Background check and drug screen required.

Responsabilités

• Schedules orientation and installation appointments for all new referrals.
• Creates individual customer accounts and tracks participants; processes payments.
• Delivers reports to supervising agencies and maintains equipment alerts/maintenance items.
• Face-to-face contact with clients (DWI offenders, sex offenders) for GPS bracelets.
• Maintains electronic monitoring equipment; performs installations/removals and basic maintenance of breath alcohol testing equipment.
• Provides case management to assigned territory.
• Performs data entry and uses Microsoft Office & G Suite; passes background check.

Connaissances

Customer service

Verbal communication

Interpersonal skills

Microsoft Office

G Suite

Outils

Microsoft Office

G Suite

Description du poste

Paycom - ATS is seeking a responsible individual to oversee the GPS Central Monitoring Center and provide technical support to staff and agencies. You will schedule, account for participants, and deliver reports while maintaining equipment and performing client-facing duties.

The role includes face-to-face interaction with clients, installations/removals of monitoring devices, and basic breath-alcohol testing maintenance. Strong communication and MS Office proficiency are required.