Client-Facing IT Support Specialist

Maynard Nexsen PC

Charlotte (NC)

On-site

USD 42,000 - 65,000

Full time

6 days ago

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Job summary

Paycom - ATS is seeking a Direct Client Support Technician in Charlotte, NC to deliver end-user application and hardware support, including printer and AV equipment management. The role requires strong troubleshooting and customer service mindset to maintain client satisfaction.

The candidate will manage desktop applications, mobile device management, and security incident responses, while assisting with client legal software setup and user training.

Qualifications

Bachelor’s degree in Information Technology, Computer Science, or related field preferred.
Proven experience in technical support roles with end-user applications and hardware.
Strong knowledge of desktop applications, operating systems, and productivity software.

Responsibilities

Provide technical support for end-user applications and hardware, including troubleshooting and issue resolution.
Manage desktop applications, ensuring proper installation, configuration, and updates.
Provide printer support, including maintenance, troubleshooting, and repair as needed.

Skills

Troubleshooting

Customer service

Desktop support

Mobile device management

Security incident response

Communication skills

Independent worker

Team collaboration

Printer support

Education

Bachelor’s degree in IT/CS

CompTIA A+ certification

Microsoft Certified Desktop Support Technician

Tools

Microsoft Windows

MDM systems

Printer maintenance software

AV equipment tooling

Job description

The candidate will manage desktop applications, mobile device management, and security incident responses, while assisting with client legal software setup and user training.

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