Customer Service Representative

Paycom - ATS; Dallas (TX); On-site; USD 42,000 - 62,000; Full time

Job summary

Paycom - ATS is seeking a responsible individual to oversee the GPS Central Monitoring Center and provide technical support to staff and agencies. You will schedule, account for participants, and deliver reports while maintaining equipment and performing client-facing duties.

The role includes face-to-face interaction with clients, installations/removals of monitoring devices, and basic breath-alcohol testing maintenance. Strong communication and MS Office proficiency are required.

Qualifications

• Customer service experience required.
• Strong verbal and written communication.
• Background check and drug screen required.

Responsibilities

• Schedules orientation and installation appointments for all new referrals.
• Creates individual customer accounts and tracks participants; processes payments.
• Delivers reports to supervising agencies and maintains equipment alerts/maintenance items.
• Face-to-face contact with clients (DWI offenders, sex offenders) for GPS bracelets.
• Maintains electronic monitoring equipment; performs installations/removals and basic maintenance of breath alcohol testing equipment.
• Provides case management to assigned territory.
• Performs data entry and uses Microsoft Office & G Suite; passes background check.

Skills

Customer service

Verbal communication

Interpersonal skills

Microsoft Office

G Suite

Tools

Microsoft Office

G Suite

Job description

Duties include the provision of general oversight and supervision for the GPS Central Monitoring Center, delivery of technical assistance to company staff and governmental agencies, and overall administration of the GPS/RF monitoring program. Works under general supervision while exercising independent decision-making authority.ESSENTIAL FUNCTIONS:o Schedules orientation and installation appointments for all new referralso Manages daily communication and equipment alerts and maintenance itemso Creates individual customer accounts and tracks participant as well as taking paymentso Delivers participant completion, non-compliance, and payment reports to the appropriate supervising agencieso Will have face to face contact with clients (DWI offenders, sex offenders for GPS bracelets)o Perform general maintenance on electronic monitoring equipmento Provide case management to an assigned territoryo Performs installations, removals and basic maintenance of breath alcohol testing equipment (we will train and certify).o Other duties as assigned.o Customer service experienceo Strong verbal and communication skills and excellent interpersonal skillso Proficiency with Microsoft Office and other basic computer functionso Ability to pass a background check and drug screeningo Perform data entryo Proficient with Microsoft Office Suite and G Suite.o Effective verbal and written communication skills required.o Clear criminal background preferredSCHEDULE: Friday - Tuesday; 3:00PM - 12:00AM