Electronic Monitoring Technician - Community Corrections

Allen County War Memorial Coliseum; Fort Wayne (IN); On-site; USD 23,000 - 30,000; Full time

Job summary

Allen County Community Corrections is seeking a Monitoring Technician to handle participant phone inquiries, document information, and assist in installing electronic monitoring equipment. The role involves monitoring 500+ participants and responding to alerts via GPS/RF and Spillman systems.

Responsibilities include data entry across multiple databases, updating participant records, and coordinating communications with participants, staff, and law enforcement.

Qualifications

• High School Diploma or GED; knowledge of criminal justice processes preferred.
• One-year experience answering a multi-line phone or working in a call center preferred.
• Ability to monitor systems and perform data entry on electronic monitoring software.
• Strong verbal and written communication skills for information transfer.
• Ability to obtain Indiana IDACS/NCIC Operator Certification within six months.
• Proficient in Microsoft Office and related software.

Responsibilities

• Monitor activities for 500+ participants and document whereabouts.
• Respond to electronic monitoring alerts and investigate discrepancies.
• Enter intake data into electronic monitoring, case management, and Spillman databases.
• Install, operate, and verify ankle transmitters and related equipment.
• Coordinate and document participant movements and scheduling updates.

Skills

Communication

Data entry

Multitasking

Attention to detail

Phone etiquette

Education

High School Diploma or GED

Tools

Spillman

SRS

Electronic monitoring software

GPS/RF equipment

Odyssey/JTAC

Job description

Allen County Community Corrections is seeking a Monitoring Technician to handle participant phone inquiries, document information, and assist in installing electronic monitoring equipment. The role involves monitoring 500+ participants and responding to alerts via GPS/RF and Spillman systems.

Responsibilities include data entry across multiple databases, updating participant records, and coordinating communications with participants, staff, and law enforcement.