Govt Desktop Support Specialist - Incident & Migration

Insight Global; Raleigh (NC); On-site; USD 70,000 - 95,000; Full time

Job summary

Insight Global is seeking an Expert Specialist for a government-embedded desktop support role in Raleigh for a 12-month engagement. You will handle incidents, image and deploy fleets of computers, install printers, migrate user data, and document procedures.

You’ll mentor peers and communicate status to customers while leveraging ServiceNow and AD/CITRIX environments to resolve complex issues. The position emphasizes proactive customer service, knowledge of enterprise hardware/software, and

Qualifications

• Experience with desktop hardware/software, printers, and peripheral devices.
• Proven ability to image and deploy new computers for users.
• Data/profile migration and user account handling (AD, email, CITRIX).
• Strong documentation of procedures and incident handling.
• Experience with ServiceNow for ticketing and tracking.
• Prior government environment experience preferred.
• Basic scripting skills for automation or rapid fixes.

Responsibilities

• Assess IT incidents and problems and prioritize by business impact.
• Install, image, and configure new computers and software for customers.
• Deploy local and network printers and peripherals and configure them.
• Migrate user data and profiles as devices are refreshed.
• Document processes and procedures for field support activities.
• Use ServiceNow to track, escalate, and communicate progress.
• Collaborate with AD, CITRIX, email teams and developers to resolve issues.

Skills

Hardware & software

Imaging & deployment

Printer setup

Data migration

Documentation

ServiceNow

Government experience

Scripting

Tools

Active Directory

CITRIX

Email systems

Job description

Insight Global is seeking an Expert Specialist for a government-embedded desktop support role in Raleigh for a 12-month engagement. You will handle incidents, image and deploy fleets of computers, install printers, migrate user data, and document procedures.

You’ll mentor peers and communicate status to customers while leveraging ServiceNow and AD/CITRIX environments to resolve complex issues. The position emphasizes proactive customer service, knowledge of enterprise hardware/software, and