IT Support Technician

Insight Global; New Bern (NC); On-site; USD 36,000 - 44,000; Full time

Job summary

Insight Global is seeking an IT Support Technician to work in New Bern, NC. The role involves deploying and maintaining IT assets, providing frontline end-user support, and collaborating on IT projects to improve processes.

Strong customer service experience and the ability to work in a fast-paced environment are essential. Qualifications include a Bachelor's degree and 2–5 years in IT desktop/server support, with technical experience in Windows, RF devices, Zebra printers, ServiceNow, and

Qualifications

• Bachelor's degree required.
• 2–5 years IT desktop/server support experience.
• Proven customer service background.
• Able to work independently and serve end-users to review, resolve and document problems.
• Able to prioritize and multitask in a complex, fast-paced environment.
• Basic understanding of computer room infrastructure, organization, and procedures.
• Able to assist in office moves of computer equipment up to 50 pounds.
• Technical experience: Windows, RF devices, Zebra printers, ServiceNow, Juniper.

Responsibilities

• Orchestrating the seamless deployment of IT assets to end users (laptops, desktops, RF equipment, etc.).
• Working in cross-functional teams to continuously improve and streamline IT processes.
• Managing copier/printer assets and ensuring proper deployment and operation.
• Managing billing and leasing for IT assets and telecommunications.
• Working with third parties to provide support for IT assets from procurement to disposal.
• Provide mobile device management and administration support.
• Provide front line support for end user trouble ticket resolution.
• Ensure compliance with GPG Desktop standard procedures and policies.
• Implement and collaborate on new IT projects.
• Adhere to project schedules and provide updates to IT management to assist with project completion in a timely manner.

Skills

Customer service

Independent work

Multitasking

End-user support

Documentation

Education

Bachelor's degree

Tools

Windows

RF devices

Zebra printers

ServiceNow

Juniper

Job description

Job Description

Insight Global is seeking an IT Support Technician to work in New Burn, NC! This person will be responsible for deploying and maintaining technology crucial to the success of the business. This person must demonstrate proved success in customer support in a fast-paced environment. They will be looking for challenging opportunity and bring a diverse skillset to a team of highly motivated professionals who are passionate about operational excellence.

Daily Responsibilities/Expectations:

Desktop Support

• Orchestrating the seamless deployment of IT assets to end users (laptops, desktops, RF equipment, etc.).
• Working in cross-functional teams to continuously improve and streamline IT processes.
• Managing copier/printer assets and ensuring proper deployment and operation.
• Managing billing and leasing for IT assets and telecommunications.
• Working with third parties to provide support for IT assets from procurement to disposal.
• Provide mobile device management and administration support.
• Provide front line support for end user trouble ticket resolution.
• Ensure compliance with GPG Desktop standard procedures and policies.

Project Related Work

• Implement and collaborate on new IT projects.
• Adhere to project schedules and provide updates to IT management to assist with project completion in a timely manner.

PR: $26-$32/hr

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [e-mail] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

• Bachelor’s degree
• 2-5 years of experience in IT desktop/server support, preferably in an industrial environment
• Demonstratable customer service background
• Able to work independently and serve end-users to review, resolve and document problems
• Able to prioritize and multi-task in a complex, fast-paced environment
• Basic understanding of computer room infrastructure, organization, and procedures
• Able to assist in office moves of computer equipment up to 50 pounds
• Technical experience: Windows, RF devices, Zebra printers, ServiceNow, Juniper