Government Customer Success Pro (Hybrid)

Verizon; Florida; Hybrid; USD 65,000 - 90,000; Full time

Job summary

Verizon is seeking a Government Customer Success Representative (CSR) to ensure success of a portfolio in public sector and government contracts (GSA/Sourcewell). You will build long-term relationships with clients from local law enforcement to municipal utilities, driving platform adoption and delivering business value.

In this hybrid role, you’ll collaborate with sales, support, and Premier Success to protect revenue, resolve issues, and communicate with diverse stakeholders, from fleet

Qualifications

• Associate’s degree or one or more years of equivalent client-facing work experience.
• Experience in customer success, account management, or a specialized technical customer support function.
• Experience supporting public sector, government, or highly regulated enterprise accounts (e.g., GSA/Sourcewell frameworks).
• Strong written and verbal communication skills, with a collaborative mindset focused on cross-functional partnership.
• Bachelor’s degree with two or more years of equivalent client-facing work experience. Experience with SaaS platforms, fleet safety, telematics, or data-driven software solutions.

Responsibilities

• Ensuring Maximum Value & Adoption: Empowering clients to derive maximum value from their investment in the Verizon Connect platform.
• Proactive Account Engagement: Structuring regular, high-impact touchpoints across our book of business to understand client challenges and uncover operational needs.
• Cross-Functional Orchestration: Actively collaborating with Sales, Support, and Premier Success peers to deliver a seamless, unified client experience and accelerate problem resolution.
• Risk Mitigation & Issue Resolution: Skilfully defusing challenging escalations, isolating core technical or billing issues, and collaborating with specialized teams to implement risk mitigation plans that ensure account continuity.
• Multilevel Stakeholder Communication: Confidently communicating with a broad range of stakeholders, from day-to-day fleet managers and sales agents up to senior department directors.
• Providing Feedback Loops: Partnering with internal product and operations teams to share direct customer insights and open lines of feedback to drive continuous service improvement.

Skills

Customer success

Account management

Public sector experience

Communication skills

Cross-functional collaboration

Education

Associate's degree

Bachelor’s degree (preferred)

Job description

Verizon is seeking a Government Customer Success Representative (CSR) to ensure success of a portfolio in public sector and government contracts (GSA/Sourcewell). You will build long-term relationships with clients from local law enforcement to municipal utilities, driving platform adoption and delivering business value.

In this hybrid role, you’ll collaborate with sales, support, and Premier Success to protect revenue, resolve issues, and communicate with diverse stakeholders, from fleet