Hybrid Government Customer Success Analyst

Cellco Partnership; EE. UU.; Híbrido; USD 65.000 - 90.000; Jornada completa

Descripción de la vacante

Verizon seeks a Government Customer Success Representative to manage a public sector portfolio, including GSA/Sourcewell frameworks. You will build trusted advisor relationships, drive platform adoption, and coordinate with Sales, Support, and Premier Success to protect revenue and mitigate risk.

You will solve problems, own customer relationships, and communicate clearly with diverse stakeholders from local agencies to senior directors, ensuring value and retention in a hybrid work setting.

Formación

• Associate's degree or one or more years of equivalent client-facing work experience.
• Experience in customer success, account management, or a specialized technical customer support function.
• Experience supporting public sector, government, or highly regulated enterprise accounts (e.g., GSA/Sourcewell frameworks).
• Strong written and verbal communication skills, with a collaborative mindset focused on cross-functional partnership.

Responsabilidades

• Ensuring Maximum Value & Adoption: Empowering clients to derive maximum value from their investment in the Verizon Connect platform.
• Proactive Account Engagement: Structuring regular, high-impact touchpoints across our book of business to understand client challenges and uncover operational needs.
• Cross-Functional Orchestration: Actively collaborating with Sales, Support, and Premier Success peers to deliver a seamless, unified client experience and accelerate problem resolution.
• Risk Mitigation & Issue Resolution: Skilfully defusing challenging escalations, isolating core technical or billing issues, and collaborating with specialized teams to implement risk mitigation plans that ensure account continuity.
• Multilevel Stakeholder Communication: Confidently communicating with a broad range of stakeholders, from day-to-day fleet managers and sales agents up to senior department directors.
• Providing Feedback Loops: Partnering with internal product and operations teams to share direct customer insights and open lines of feedback to drive continuous service improvement.

Conocimientos

Customer success

Account management

Public sector experience

Communication skills

Educación

Associate's degree

Bachelor's degree

Descripción del empleo

Verizon seeks a Government Customer Success Representative to manage a public sector portfolio, including GSA/Sourcewell frameworks. You will build trusted advisor relationships, drive platform adoption, and coordinate with Sales, Support, and Premier Success to protect revenue and mitigate risk.

You will solve problems, own customer relationships, and communicate clearly with diverse stakeholders from local agencies to senior directors, ensuring value and retention in a hybrid work setting.