Government CSM: Strategic Growth Partner

Comunidade Metodista; Chicago (IL); On-site; USD 107,000 - 161,000; Full time

Benefits offered by this job

BetterUp coaching

Healthcare

Flexible PTO

Holidays observed

Volunteer days

Learning stipend

Company breaks

401(k)

Job summary

BetterUp in Chicago, IL is seeking a Government Customer Success Manager to drive impact for DoD and public sector clients, ensuring customers extract full value from the platform.

You’ll partner with cross‑functional teams to deliver strategic guidance, adoption, and value, shaping long‑term relationships with executive sponsors while navigating complex programs and changing requirements. Some travel up to 20% is required.

Qualifications

• Ability to build relationships with executives and stakeholders.
• Strong consultative and prescriptive communication.
• Project management experience across multiple projects.
• Ability to engage with senior leadership in large organizations.
• Experience balancing multiple priorities and aligning outcomes.

Responsibilities

• Build rapport and executive sponsorship, expanding champions.
• Understand customer needs and align BetterUp solutions to support missions.
• Maintain account health and drive engagements across programs.
• Deliver value-based recommendations and ROI-focused guidance.
• Lead cross-functional initiatives and manage risk with sponsors.
• Collaborate with cross-functional teams to broaden relationships.
• Align customer strategy with BetterUp platform capabilities to maximize insights.
• Contribute to product and marketing through customer feedback.
• Travel up to 20% as required.

Job description

BetterUp in Chicago, IL is seeking a Government Customer Success Manager to drive impact for DoD and public sector clients, ensuring customers extract full value from the platform.

You’ll partner with cross‑functional teams to deliver strategic guidance, adoption, and value, shaping long‑term relationships with executive sponsors while navigating complex programs and changing requirements. Some travel up to 20% is required.