Govt. Customer Success Lead – Mission-Critical Programs

Exiger; McLean (VA); Hybrid; USD 140,000 - 190,000; Full time

Benefits offered by this job

Discretionary Time Off

Health, vision, and dental benefits

16 weeks parental leave

Flexible hybrid work environment

Career development and education

Job summary

Exiger in McLean, VA seeks an Associate Director, Customer Success for Government programs. You will own day-to-day execution for Department of War accounts, drive onboarding, adoption, renewals, and collaborate with Delivery, Product, and Analytics teams to deliver measurable value.

This role blends hands-on account ownership with data-driven insights to improve outcomes in high-stakes government environments.

Qualifications

• 6-10 years of experience in Customer Success, Account Management, Consulting, or related roles.
• Experience supporting Department of War customers.
• Demonstrated ability to manage customer relationships and drive execution in complex environments.

Responsibilities

• Own day-to-day execution across a portfolio of Department of War customer engagements.
• Ensure successful onboarding, adoption, and ongoing use of Exiger's platform.
• Drive follow-through on customer commitments, action items, and deliverables.
• Identify and resolve risks to customer success early, escalating when needed.
• Support program execution by coordinating across Delivery, Product, and Analytics teams.
• Serve as a primary point of contact for customer stakeholders and program teams.
• Build strong working relationships with mission owners, analysts, and technical users.
• Support customer meetings, status updates, and business reviews with clear, data-driven insights.
• Translate customer needs into actionable next steps for internal teams.
• Support renewals and retention across assigned accounts.
• Track account health, usage, and engagement to identify risks and opportunities.
• Partner with Sales on expansion opportunities and account planning.
• Maintain accurate account data, renewal timelines, and forecasting inputs.
• Follow and contribute to Customer Success playbooks and engagement models.
• Track KPIs related to adoption, usage, and customer outcomes.
• Document customer feedback and recurring issues to improve processes.
• Support internal reporting, account reviews, and operational cadences.
• Develop working knowledge of Exiger's platform, data, and supply chain risk use cases.
• Support customers in applying the platform to real-world mission challenges
• Stay informed on Department of War priorities, compliance requirements, and risk trends

Skills

Customer Success

Account Management

Consulting

Relationship Management

Communication

Prioritization

Education

Bachelor's degree

Tools

SaaS platforms

Job description

Exiger in McLean, VA seeks an Associate Director, Customer Success for Government programs. You will own day-to-day execution for Department of War accounts, drive onboarding, adoption, renewals, and collaborate with Delivery, Product, and Analytics teams to deliver measurable value.

This role blends hands-on account ownership with data-driven insights to improve outcomes in high-stakes government environments.