Strategic CSM — GovCon Growth & AI-Driven Adoption

VisibleThread, LLC; Arlington (VA); On-site; USD 90,000 - 150,000; Full time

Benefits offered by this job

Private medical insurance

Flexible working schedule

Competitive salary and annual leave

Monthly all-hands and team events

Job summary

VisibleThread, LLC is seeking a hands-on Customer Success Manager to own a portfolio of GovCon customers across Defense, IT Services and Healthcare. You will onboard, train, drive adoption, and turn usage into real value while partnering with product and support teams.

With 5+ years in customer success or SaaS, you’ll manage 30+ accounts and $1M+ ARR, identify renewal and upsell opportunities, and communicate clearly to stakeholders. Competitive salary and private insurance available.

Qualifications

• 5+ years’ experience in customer success, account management, or a customer-facing SaaS role.
• GovCon industry experience is a plus.
• Strong program management, change management, and user adoption skills.
• Excellent written and verbal communication.
• Self-starter who thrives with ownership.

Responsibilities

• Own the relationship with a portfolio of customers and 30+ accounts.
• Onboard and train new customers quickly.
• Drive adoption and measurable outcomes.
• Identify renewal and upsell opportunities and work with sales.
• Bridge between customers and product/support teams.

Skills

Account management

Customer success

SaaS

GovCon experience

AI savvy

Stakeholder communication

Ownership mindset

Job description

VisibleThread, LLC is seeking a hands-on Customer Success Manager to own a portfolio of GovCon customers across Defense, IT Services and Healthcare. You will onboard, train, drive adoption, and turn usage into real value while partnering with product and support teams.

With 5+ years in customer success or SaaS, you’ll manage 30+ accounts and $1M+ ARR, identify renewal and upsell opportunities, and communicate clearly to stakeholders. Competitive salary and private insurance available.