Government & Defense Programs Success Manager

WHOOP; Boston (MA); On-site; USD 90,000 - 150,000; Full time

Benefits offered by this job

Flexible vacation

Parental leave (18 weeks)

Stock options

WHOOP membership

Health benefits

Wellness stipend

Sleep program bonus

Job summary

WHOOP is seeking a Customer Success Manager to lead Government & Defense programs after the sale, owning onboarding, launch execution, and ongoing program management. You will coordinate across internal teams to ensure successful launches, scalable post-sale resources, and consistent account health across G&D accounts, including regional collaboration and occasional early-morning meetings.

The role emphasizes client relationship management, process standardization, and proactive risk mitigation

Qualifications

• Experience managing post-sale customer programs and onboarding.
• Ability to coordinate multiple internal teams to launch and support programs.
• Proven track record in creating scalable onboarding and post-sale resources.

Responsibilities

• Serve as day-to-day contact for assigned Government & Defense accounts.
• Own onboarding, launch execution, and ongoing program management.
• Track milestones, adoption, and account health; proactively address gaps.
• Coordinate across Sales, Operations, Support, Product and other teams.
• Develop scalable post-sale resources: guides, templates, checklists, trainings.
• Coordinate escalations and surface risks to stakeholders.
• Support account reviews and renewals with relevant data and feedback.
• Engage with clients across regions, accommodating time zones as needed.

Skills

Cross-functional coordination

Onboarding & launches

Account health management

Program tracking

Customer success management

Risk & adoption identification

Written & verbal communication

Process & enablement material creation

AI-assisted tasks

Tools

AI tools

Job description

WHOOP is seeking a Customer Success Manager to lead Government & Defense programs after the sale, owning onboarding, launch execution, and ongoing program management. You will coordinate across internal teams to ensure successful launches, scalable post-sale resources, and consistent account health across G&D accounts, including regional collaboration and occasional early-morning meetings.

The role emphasizes client relationship management, process standardization, and proactive risk mitigation