PMO Business Analyst: Process Design & Delivery

Norwegian Cruise Line Holdings Ltd.; United States; On-site; USD 85,000 - 120,000; Full time

Job summary

Norwegian Cruise Line Holdings Ltd. is seeking a PMO Business Analyst to partner with Finance, HR, Supply Chain, and other functions to document capabilities and processes across initiatives. The role works with Project Managers to review end-to-end processes, addressing operational, financial, and technological risks while ensuring alignment with the GTO Center of Excellence.

Reporting to the Sr. Director – Head of GTO CoE & Corporate Applications PMO, you will gather requirements, design

Qualifications

• 3-5 years of experience in business process design and requirements gathering.
• Experience translating business requirements for development in Agile or Waterfall.
• Travel or hospitality experience preferred.
• Bachelor's degree or equivalent in IT/business.

Responsibilities

• Document system requirements, define scope and objectives, and support the creation of system specifications that drive development and implementation.
• Evaluate user requests for system automation to determine feasibility, technical requirements, and business impact.
• Facilitate meetings and workshops to elicit business requirements and liaise directly with end users.
• Partner with business and GTO team members to map existing processes and design improved ones.
• Assess and analyze existing processes and data to identify improvement opportunities, and present findings to stakeholders for discussion.
• Support stakeholders throughout the full project life cycle to define, design, and implement software solutions.
• Serve as a liaison between Operations and GTO, gathering business requirements needed for system modifications, enhancements, and implementations.
• Identify improvement opportunities, both proactive and reactive, across assigned business processes.
• Conduct cost-benefit analysis and build business cases to secure financial approval for solution implementation.
• Lead or participate in multiple projects, completing and updating project documentation, managing scope, adjusting schedules, determining daily priorities, and ensuring efficient, on-time delivery of tasks and milestones.
• Monitor milestones, and provide timely reporting on issues affecting project progress.
• Track and monitor project budgets, actuals, and forecasts against approved plans, identifying variances and escalating financial risks as needed.
• Support financial tracking and reporting for assigned projects, including capital and operating expense monitoring, in partnership with Finance and Project Managers.
• Meet regularly with project teams to review deliverables and deadlines, coordinating actions and resolving conflicts.
• Develop and execute test plans in support of system implementations and enhancements.
• Manage and monitor buy-lists, and track REQs/POs to ensure timely delivery and mitigate project risk.

Skills

Business analysis

Requirements gathering

Agile methodologies

Waterfall methodologies

Process design

Stakeholder engagement

Education

Bachelor's Degree in IT, Business Administration, or related field

Tools

JIRA

Confluence

MS Visio

MS Excel

Job description

Norwegian Cruise Line Holdings Ltd. is seeking a PMO Business Analyst to partner with Finance, HR, Supply Chain, and other functions to document capabilities and processes across initiatives. The role works with Project Managers to review end-to-end processes, addressing operational, financial, and technological risks while ensuring alignment with the GTO Center of Excellence.

Reporting to the Sr. Director – Head of GTO CoE & Corporate Applications PMO, you will gather requirements, design