GovCloud Site Reliability Engineer - 24/7 Incident Response

Salesforce; McLean (VA); On-site; USD 114,000 - 125,000; Full time

Job summary

Salesforce GovCloud is seeking a talented Site Reliability Engineer to maintain 99.99% uptime for customer-facing services and secure data across the GovCloud environment. This role requires a US citizen with ability to obtain government clearance, and involves shift work in a 24/7 on-call rotation.

You’ll collaborate with cross-functional teams, implement incident response, RCA reviews, and automation to reduce toil and improve reliability.

Qualifications

• You have a related technical degree.
• You have demonstrated experience with enterprise-scale internet service operations or systems engineering.
• You have expertise in TCP/IP related technologies (networking protocols, network programming, etc.).
• You have command-line expertise and administration knowledge of Unix variants (Linux/Solaris/BSD) systems (e.g., Red Hat Enterprise Linux and Solaris).
• You have solid comprehension of security monitoring systems and infrastructure administration.
• You have effective written and verbal communication skills with a focus on collaborative teamwork.
• You’re familiar with Incident Management principles and IT service operation frameworks.
• You can support a 24/7 high-availability operational environment, including shift and on-call rotations as needed.
• You have experience provisioning, operating, and running AWS/C2S based infrastructure and systems.
• You’re proficient in scripting or programming languages such as Python, Go, or similar technologies.
• You have an open mindset toward leveraging AI technologies to enhance engineering productivity and continuous learning across technical domains.

Responsibilities

• Maintain system reliability and high performance across customer-facing services by supporting foundational infrastructure health.
• Lead incident response efforts during major operational events (e.g., Sev0/Sev1) and collaborate in post-incident reviews to drive problem resolution.
• Populate and participate in Root Cause Analyses (RCAs) and partner with Global Solutions teams to implement preventative solutions.
• Ensure Site Reliability engineering activities align with organizational compliance, security standards, and operational guidelines.
• Demonstrate passion for collaborative problem-solving and addressing complex technical challenges across cross-functional teams.
• Mentor and collaborate with teammates to explore emerging technologies, foster continuous learning, and support professional growth.
• Adapt to dynamic, fast-paced operational needs while prioritizing competing tasks effectively.
• Work to automate detection and resolution of recurring issues in the production environment.
• Collaborate on improving existing workflows to streamline engineering practices and minimize operations and engineering toil.

Skills

Unix/Linux administration

Python/Go scripting

AWS/C2S

Kubernetes

TCP/IP networking

Incident management

Education

Related technical degree

Tools

Jenkins

Spinnaker

CI/CD tooling

Job description

Salesforce GovCloud is seeking a talented Site Reliability Engineer to maintain 99.99% uptime for customer-facing services and secure data across the GovCloud environment. This role requires a US citizen with ability to obtain government clearance, and involves shift work in a 24/7 on-call rotation.

You’ll collaborate with cross-functional teams, implement incident response, RCA reviews, and automation to reduce toil and improve reliability.