Mission-Critical Systems Engineer (Government Cloud)

salesforce.com, inc.; Herndon (VA); On-site; USD 149,000 - 224,000; Full time

Job summary

Salesforce is seeking a Platform Technical Support Engineer within the Government Cloud team. You will own Mission Critical Support cases across severities and collaborate with Worldwide Support, R&D, and Support Operations, with potential shift work outside normal hours to serve global customers.

You will troubleshoot across web tiers, databases, integrations, and Salesforce technologies, acting as a platform and application expert to resolve high-severity issues and provide end-to-end case

Qualifications

• 3+ years in a technical support or services role.
• Familiarity with internet technologies (firewalls, web servers, proxy servers) and SQL/XML/SOAP.
• Active TS/SCI clearance with Polygraph.

Responsibilities

• Manage assigned support cases end-to-end, establishing yourself as a trusted Salesforce platform and application expert.
• Troubleshoot technical issues spanning web tiers, databases, integrations, and Salesforce-specific technologies.
• Partner across Worldwide Support, R&D, and Support Operations to resolve complex, high-severity cases.
• Provide support coverage on a shift basis to meet global customer needs.

Skills

3+ years technical support

Internet techs

TS/SCI with Polygraph

Job description

Salesforce is seeking a Platform Technical Support Engineer within the Government Cloud team. You will own Mission Critical Support cases across severities and collaborate with Worldwide Support, R&D, and Support Operations, with potential shift work outside normal hours to serve global customers.

You will troubleshoot across web tiers, databases, integrations, and Salesforce technologies, acting as a platform and application expert to resolve high-severity issues and provide end-to-end case