GovCloud SRE - 24/7 Uptime Expert

Salesforce; McLean (VA); On-site; USD 114,000 - 125,000; Full time

Job summary

Salesforce is seeking a Site Reliability Engineer for GovCloud to maintain high-availability across mission-critical cloud services. This role requires handling Sev0/Sev1 incidents, performing RCAs, and collaborating with global teams to implement preventative measures.

The ideal candidate has a related technical degree, experience with AWS/C2S, and scripting in Python/Go. A 24/7 rotating shift is involved with compensation for shift differentials.

Qualifications

• U.S. citizen willing to obtain government screening credentials.
• Related technical degree required for role in GovCloud operations.
• Experience with enterprise-scale internet services or systems.
• Strong knowledge of networking and security monitoring.
• Ability to operate in a 24/7 high availability environment.

Responsibilities

• Maintain reliability and performance of customer-facing GovCloud services.
• Lead incident response during Sev0/Sev1 events and drive RCA actionables.
• Collaborate with Global Solutions teams to implement preventative solutions.
• Ensure compliance with security standards and operational guidelines.
• Mentor teammates and foster continuous learning in the team.
• Automate detection/resolution of recurring production issues.

Skills

Unix/Linux CLI

Python/Go scripting

AWS/C2S infrastructure

Incident management

Networking TCP/IP

Education

Related technical degree

Tools

Kubernetes

Docker

CI/CD tools

Jenkins

Job description

Salesforce is seeking a Site Reliability Engineer for GovCloud to maintain high-availability across mission-critical cloud services. This role requires handling Sev0/Sev1 incidents, performing RCAs, and collaborating with global teams to implement preventative measures.

The ideal candidate has a related technical degree, experience with AWS/C2S, and scripting in Python/Go. A 24/7 rotating shift is involved with compensation for shift differentials.