Gov IT Specialist — HSPD-12 & USAccess

Citizant; Washington (District of Columbia); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical insurance

401(k)

PTO

Life insurance

Disability insurance

FSA

EAP

Tuition assistance

Job summary

Citizant is seeking an IT Specialist to support a government client under the HSPD-12 program across 60+ locations nationwide. You will coordinate with stakeholders to ensure IT governance, software configuration, and program updates, while promoting best practices and quality standards.

Responsibilities include serving as a primary knowledge resource for operations, delivering presentations, supporting training, and handling SmartID activations and USAccess system tasks.

Qualifications

• 1-2 years IT support experience focusing on end-user software support, database management, software deployment, software and hardware troubleshooting.
• Experience with Microsoft Office is required.
• Experience with SharePoint and GSA scheduling tools - preferred.
• Able to effectively communicate (verbal and written) with all levels of clients and team members.
• Able to independently prioritize and manage multiple tasks.
• Display organizational skills.

Responsibilities

• POC for technical knowledge required for effective system operations and logistics.
• Prepares and delivers presentations and reports as required.
• Supports the training of team members with system operation and administrative procedures.
• Supports HSPD-12 enrollments and activations of SmartID cards; troubleshoots related hardware and software issues.
• Ship equipment to the field as needed.
• Maintenance of pre-deployed systems.
• Troubleshooting for end user systems.
• USAccess system operation for schedule and site configuration changes.
• Perform US Access system activations.
• USAccess Site Manager – Secondary Back up to Primary
• Inventory calls.
• ICAM SharePoint Admin-As Needed
• Other duties as assigned within the scope of the contract.

Skills

End-user support

Database management

Software deployment

Hardware troubleshooting

Communication skills

Task prioritization

Organizational skills

Education

Two years college

Tools

SharePoint

GSA scheduling tools

Job description

Citizant is seeking an IT Specialist to support a government client under the HSPD-12 program across 60+ locations nationwide. You will coordinate with stakeholders to ensure IT governance, software configuration, and program updates, while promoting best practices and quality standards.

Responsibilities include serving as a primary knowledge resource for operations, delivering presentations, supporting training, and handling SmartID activations and USAccess system tasks.