HSPD-12: I.T. Specialist (onsite)*

Socket.dev; Washington (District of Columbia); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Life and Disability Insurance

401(k)

Generous Paid Time Off

Flexible Spending Accounts

Employee Assistance Program

Tuition Assistance & Professional Dev.

Job summary

Citizant in the Washington, DC area is seeking an IT Support Specialist to deliver user-focused technical assistance across government programs. You will troubleshoot hardware and software, manage databases, deploy software, and coordinate with project managers to maintain IT governance and program updates.

Ideal candidates have 3–5 years of IT support experience, strong communication skills, and the ability to juggle multiple tasks while ensuring quality service.

Qualifications

• 3-5 years of IT support experience.
• Experience in end-user software support, database management, software deployment, and troubleshooting hardware and software.
• Strong verbal and written communication with clients and team members at all levels.
• Ability to prioritize and manage multiple tasks independently with strong organizational skills.

Responsibilities

• Collaborate with government stakeholders to ensure IT governance, software configuration, and program updates across all locations within the program.
• Partner with Project Managers to foster effective communication throughout the team and organization while implementing best IT practices.
• Coordinate with corporate resources to maintain quality standards.
• Regularly prepare and deliver presentations and briefings as needed.
• Provide program leadership with integration, analysis, design, development, documentation, and implementation support.
• Assist in training team members on Database Management, ensuring a clear understanding of processes and deliverables.
• Support HSPD-12 enrollments and activations for SmartID cards.
• Troubleshoot hardware and software issues as they arise.

Skills

IT support

End-user support

Database management

Software deployment

Troubleshooting

Communication

Education

Two years college education

Tools

Microsoft Office

GSA scheduling tool

Job description

Description

Company Description

Citizant is a leading provider of professional IT services to the U.S. government. We seek to address some of our country’s most pressing challenges in the areas of Agile application development, Enterprise Data Management, Enterprise Architecture, and Program Management support services - focusing on the U.S. Departments of Homeland Security and Treasury. We strive to hire only ethical, talented, passionate, and committed “A Players” who already align with the company’s core values: Drive, Excellence, Reputation, Responsibility, and a Better Future. No matter how large we grow, Citizant will retain its collaborative, supportive, small-company culture, where successful team effort to address external and internal customer challenges is valued above all individual contributions.

The ideal candidate will:

• Collaborate with government stakeholders to ensure compliance with IT governance, software configuration, and program updates across all locations within the program.
• Partner closely with Project Managers to foster effective communication throughout the team and organization while implementing best IT practices.
• Coordinate with corporate resources to maintain quality standards.
• Regularly prepare and deliver presentations and briefings as needed.
• Provide program leadership with integration, analysis, design, development, documentation, and implementation support.
• Assist in training team members on Database Management, ensuring a clear understanding of processes and deliverables.
• Support HSPD-12 enrollments and activations for SmartID cards.
• Troubleshoot hardware and software issues as they arise.

Requirements

Qualifications

• 3-5 years of experience in IT support.
• Experience in end-user software support, database management, software deployment, and troubleshooting software and hardware issues.
• Strong verbal and written communication skills are essential, as you will interact with clients and team members at all levels.
• The ability to prioritize and manage multiple tasks independently while demonstrating excellent organizational skills is a must.

Nice to Have:

• Experience with Microsoft Office and GSA scheduling tool (preferred).

Physical Requirements:

• The role primarily involves sedentary work.
• There may be occasional instances of stair climbing.
• Periodic standing and/or walking for extended durations may be required.
• Occasional activities include reaching, squatting, bending, pulling, grasping, holding, and lifting objects weighing 25 - 30 lbs.
• Requires typing for most of the day.
• Effective communication through frequent periods of talking and listening is essential

Education:

• Two (2) years of college education is required; a college degree is preferred.

Clearance Requirement:

• U.S. Citizenship is required.
• Must be able to obtain and maintain the appropriate level of clearance.

Health and Welfare (H&W) benefit

• Medical, dental, and vision insurance
• Life and Disability Insurance
• 401(k)
• Generous Paid Time Off (PTO)
• Flexible Spending Accounts (FSA)
• Employee Assistance Program (EAP)
• Tuition Assistance & Professional Development Program

Disclaimer:

Please note that the position you are applying for is part of a pipeline recruitment process. This means the role may not be immediately available but is expected to open in the near future. We are proactively seeking qualified candidates to ensure a prompt hiring process once the position becomes available. Your application will be retained for future consideration as openings arise, and we will reach out to you when the hiring process begins. Thank you for your interest and patience!

Additional Information

Citizant strives to be an employer of choice in the Washington metropolitan area. Citizant associates accept challenging and rewarding work and in return receive excellent compensation and benefits, as well as the opportunity for personal and professional development.

Citizant is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.