HSPD-12: Junior I.T. Specialist

Zeva Inc; Washington (District of Columbia); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health insurance and other UK? no

Job summary

Zeva Incorporated seeks an IT Specialist to support a government client under the HSPD-12 program across 60+ locations. You will coordinate IT governance, software configuration, and program updates, while guiding teams with best IT practices and ensuring quality standards are met.

The role requires strong end-user support, documentation, and cross-functional collaboration with project managers and corporate services. Must be a U.S. citizen with willingness to obtain necessary clearances.

Qualifications

• 2–5 years IT support experience with end-user software support.
• Experience with Microsoft Office applications required.
• Strong written and verbal communication with diverse teams.
• Experience with SharePoint is preferred.

Responsibilities

• Serve as POC for technical knowledge for system operations and logistics.
• Prepare and deliver presentations and reports as required.
• Support training of team members on system operation and procedures.
• Assist HSPD-12 enrollments and activations of SmartID cards and troubleshoot issues.
• Ship equipment to field locations and maintain deployed systems.
• Support USAccess site operations and configurations.

Skills

IT support

End-user software support

Microsoft Office

SharePoint

Communication skills

Tools

SharePoint

GSA scheduling tools

Job description

Zeva Incorporated is a Woman Owned Small Business (WOSB) founded in 2005, located in Fairfax, VA. We support the US Federal Government and international clients in areas such as Identity and Access Management (ICAM/IAM), Cloud Solutions, Cybersecurity, and Software Development. Our company is committed to excellence, holding CMMI Level 3 and ISO 9001:2015 certifications.

Job Description

Serves as the principle IT Specialist supporting a government client for the HSPD-12 program across 60+ physical locations throughout the United States. Coordinates with other government stakeholders to ensure compliance with IT governance, software configuration, and program updates to each location within the program. The IT Specialist will work with the Project Manager and corporate shared services to promote communication across the team and company and ensure IT best practices are implemented. Coordinates with corporate resources to ensure that quality standards are being met.

Job duties include:

• Serves as POC for technical knowledge required for effective system operations and logistics.
• Prepares and delivers presentations and reports as required.
• Supports the training of team members with system operation and administrative procedures.
• Supports HSPD-12 enrollments and activations of SmartID cards; troubleshoots related hardware and software issues.
• Ship equipment to the field as needed.
• Maintenance of pre-deployed systems.
• USAccess system operation for schedule and site configuration changes.
• Perform US Access system activations.
• USAccess Site Manager – Secondary Back up to Primary.
• Inventory calls.
• ICAM SharePoint Admin-As Needed.
• Other duties as assigned within the scope of the contract.

Qualifications:

• 2-5 years IT support experience focusing on end-user software support, database management, software deployment, software and hardware troubleshooting required.
• Experience with Microsoft Office is required.
• Experience with SharePoint and GSA scheduling tools - preferred.
• Able to effectively communicate (verbal and written) with all levels of clients and team members.
• Able to independently prioritize and manage multiple tasks.
• Display organizational skills.

Physical Requirements

• The role primarily involves sedentary work.
• There may be occasional instances of stair climbing.
• Periodic standing and/or walking for extended durations may be required.
• Occasional activities such as reaching, squatting, bending, pulling, grasping, holding, and lifting objects weighing up to 25 lbs.
• Regular use of hands and fingers is expected.
• Effective communication through frequent periods of talking and listening is essential.

Education

Clearance Requirements

• US Citizenship is required.
• Active Public Trust/MBI clearance or the ability to obtain one.

Health and Welfare (H&W) Benefits

• Medical, dental, and vision insurance
• Life and Disability Insurance
• 401(k)
• Generous Paid Time Off (PTO)
• Tuition Assistance & Professional Development Program

Additional Information

Zeva is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Salary Description: $40,000-$60,000, depending on experience, and applicable wage.