Google Cloud CX Solutions Specialist

Accenture; Scottsdale (AZ); On-site; USD 60,000 - 180,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Long-term disability coverage

401(k) plan

Bonus opportunities

Paid holidays

Paid time off

Job summary

Accenture is a premier Google Cloud partner driving modern GECX solutions for client success. You will help design and deploy end‑to‑end GECX by collaborating with senior architects, supporting delivery teams, and engaging directly with clients to ensure outcomes.

We seek a hands-on specialist with 3+ years in GECX‑related work, comfortable in a fast-paced consulting environment, and capable of guiding projects across on‑shore and off‑shore teams. Travel possible as needed.

Qualifications

• Minimum 3 years in technology transformation focused on Conversational AI, CCaaS or cloud-based contact center solutions.
• Minimum 3 years with Contact Center technologies and industry best practices, including AI Agent building, CCaaS strategy, migration and implementation on multiple platforms.
• Minimum 3 years aligning technology capabilities with contact center benchmarks, quality metrics, agent scorecard, etc.
• Bachelor's degree or equivalent work experience (12 years total); if Associate’s degree, 6+ years work experience.

Responsibilities

• Develop and deploy end-to-end delivery lifecycle of complex, global Service technology solutions for customer channel solutions.
• Architects and provides technical recommendations between GECX product offerings and client environments.
• Designs and engineers enterprise-ready AI agents with retrieval, orchestration, routing, tool invocation, evaluation harnesses, and observability.
• Configures and implements GECX CCaaS solutions in client environments and integrates within end-to-end architecture and constraints.
• Works with partners to design and deliver Service-focused solutions.
• Plan and estimate delivery work with Agile approach, including milestones, resource planning (on‑shore/off‑shore), scope, budget, risk mitigation.
• Manages day-to-day on-shore and off-shore project teams during lifecycle.
• Gathers high-level business requirements and translates them into epics and stories.

Skills

Conversational AI

CCaaS

Cloud-based contact center

Client-facing skills

Agile delivery

Education

Bachelor's degree or equivalent

Tools

Google Cloud Platform (GCP)

Gemini Enterprise Customer Experience (GECX)

Google CX Agent Studio

CCaaS platforms (AWS, Google, Genesys, Avaya, NICE)

Job description

Accenture is a premier Google Cloud partner driving modern GECX solutions for client success. You will help design and deploy end‑to‑end GECX by collaborating with senior architects, supporting delivery teams, and engaging directly with clients to ensure outcomes.

We seek a hands-on specialist with 3+ years in GECX‑related work, comfortable in a fast-paced consulting environment, and capable of guiding projects across on‑shore and off‑shore teams. Travel possible as needed.