Golf Operations Shift Leader & Guest Experience

Maryland-National Capital Park and Planning Commission; College Park (MD); On-site; USD 50,000 - 70,000; Full time

Job summary

Paint Branch Golf Complex in College Park, Maryland, seeks a Shift Manager on Duty to oversee daily golf operations and customer service, ensuring a high level of guest satisfaction. The role includes supervising golf shop, tee sheet management, pace of play, staff training, and coordination across departments to deliver a smooth, enjoyable experience for players of all skill levels.

Join the team at this 9-hole facility with driving range and practice areas, committed to quality service and

Responsibilities

• Oversee daily golf operations to ensure consistent service and efficiency.
• Supervise golf staff including shop attendants, starters, marshals, and cart staff.
• Coordinate activities across departments to maintain pace of play and guest satisfaction.
• Monitor staffing, delegate tasks, and adjust assignments as needed.
• Address guest concerns professionally and escalate as necessary.
• Act as primary point of contact in the absence of senior management.

Job description

Paint Branch Golf Complex in College Park, Maryland, seeks a Shift Manager on Duty to oversee daily golf operations and customer service, ensuring a high level of guest satisfaction. The role includes supervising golf shop, tee sheet management, pace of play, staff training, and coordination across departments to deliver a smooth, enjoyable experience for players of all skill levels.

Join the team at this 9-hole facility with driving range and practice areas, committed to quality service and