Golf Course Shift Leader - Seasonal

Maryland-National Capital Park and Planning Commission; College Park (MD); On-site; USD 50,000 - 70,000; Full time

Job summary

Paint Branch Golf Complex in College Park, Maryland, seeks a Shift Manager on Duty to oversee daily golf operations and customer service, ensuring a high level of guest satisfaction. The role includes supervising golf shop, tee sheet management, pace of play, staff training, and coordination across departments to deliver a smooth, enjoyable experience for players of all skill levels.

Join the team at this 9-hole facility with driving range and practice areas, committed to quality service and

Responsibilities

• Oversee daily golf operations to ensure consistent service and efficiency.
• Supervise golf staff including shop attendants, starters, marshals, and cart staff.
• Coordinate activities across departments to maintain pace of play and guest satisfaction.
• Monitor staffing, delegate tasks, and adjust assignments as needed.
• Address guest concerns professionally and escalate as necessary.
• Act as primary point of contact in the absence of senior management.

Job description

Description

The Aquatics and Athletics Facilities Division (AAFD) is seeking a Shift Manager/Manager on Duty to help and assist Paint Branch Golf Complex with daily golf operations and customer service needs. Paint Branch Golf Complex, located in College Park, Maryland, is a wellmaintained 9-hole golf course that offers an enjoyable and accessible experience for players of all skill levels. The facility features a driving range, practice putting green, and short game area, making it an ideal location for both learning and improving the game. Paint Branch is also home to various player development programs, including junior golf, clinics, and lessons led by experienced instructors. Its convenient location and welcoming atmosphere make it a popular destination for local golfers and visitors seeking a quick, high-quality round of golf in a relaxed environment.

Examples of Important Duties

Leadership & Operational Oversight

• Serve as the Manager on Duty for daily golf operations, ensuring a consistently high level of service and operational efficiency.
• Supervise and support all golf operation staff, including Golf Shop Attendants, Starters, Marshals, Cart Staff, and other outside service personnel.
• Coordinate daily activities across departments to ensure smooth pace of play, customer satisfaction, and effective communication.
• Monitor staffing levels, delegate responsibilities, and adjust assignments based on operational needs and course activity.
• Address operational challenges, customer concerns, and employee issues in a professional and timely manner.
• Act as the primary point of contact in the absence of senior management.

Customer Service & Guest Experience

• Lead by example in providing exceptional customer service to all guests.
• Resolve customer complaints, service issues, and special requests while maintaining a positive guest experience.
• Ensure staff consistently deliver professional, courteous, and knowledgeable service.
• Monitor guest satisfaction and communicate feedback to management while implementing corrective actions when necessary.

Golf Shop Operations & Retail Management

• Oversee Golf Shop operations, ensuring adherence to company policies and procedures.
• Supervise retail sales activities, merchandising standards, and customer transactions.
• Assist with promoting and selling golf merchandise, memberships, range services, and other facility offerings.
• Ensure all transactions are processed accurately and securely.
• Review and monitor daily sales activity and operational performance.
• Assist and oversee golf simulator daily operations.

Tee Sheet & Reservation Management

• Oversee daily tee sheet operations and reservation management.
• Coordinate tee times, player flow, tournament bookings, and special event scheduling.
• Work closely with starters and marshals to maintain pace of play and maximize course utilization.
• Manage customer requests, cancellations, adjustments, and group bookings as necessary.

Staff Supervision & Training

• Train, coach, and mentor golf operations staff to maintain service standards and operational expectations.
• Monitor employee performance and provide ongoing feedback and guidance.
• Ensure staff compliance with safety procedures, customer service standards, and facility policies.
• Assist management with onboarding, scheduling recommendations, and performance evaluations.

Inventory Management & Merchandising