Golf Club Services Pro: Repairs & Customer Care

PGA TOUR Superstore; Hilton Head Island (SC); On-site; USD 31,000 - 35,000; Full time

Job summary

PGA TOUR Superstore in Hilton Head Island, SC is hiring a Club Services Associate. You will perform re-gripping, re-shafting, loft and lie adjustments, and front-end tasks like returns and promotions while ensuring a premium customer experience.

You’ll diagnose club issues, communicate repair options and timelines, document service orders, and maintain a safe, organized workspace. Flexible schedule including nights and weekends is required.

Qualifications

• Strong listening and interpersonal skills.
• Verbal and written communication across functions.
• Basic computer skills with MS Office.
• High school diploma or equivalent.
• 2+ years in retail materials handling or club repair preferred.
• Stand for extended periods, climb ladders, lift 30 lb.
• Flexible availability including nights, weekends, and holidays.
• Strong self-accountability and proactive drive for results.

Responsibilities

• Provide world-class customer service and build relationships.
• Execute club services: re-gripping, re-shafting, loft/lie measurements.
• Handle front-end operations: returns, exchanges, gift cards, promotions.
• Maintain premier merchandise presence and store cleanliness.
• Diagnose club issues and communicate repair options.
• Document repair orders and track progress in the Golf & Tennis Services App.
• Support inventory management and participate in promotions.
• Uphold safety, ethics, and regulatory compliance.
• Keep Club Services Desk neat and professional.

Skills

Communication

Computer skills

Organization

Customer service

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Job description

PGA TOUR Superstore in Hilton Head Island, SC is hiring a Club Services Associate. You will perform re-gripping, re-shafting, loft and lie adjustments, and front-end tasks like returns and promotions while ensuring a premium customer experience.

You’ll diagnose club issues, communicate repair options and timelines, document service orders, and maintain a safe, organized workspace. Flexible schedule including nights and weekends is required.