Golf Club Services Specialist: Repair & Customer Experience

PGA TOUR Superstore; Saint Pete Beach (FL); On-site; USD 21,000 - 23,000; Full time

Job summary

PGA TOUR Superstore is seeking a Club Services Associate in Saint Pete Beach, FL. You will perform club servicing like re-gripping, re-shafting, loft and lie adjustments, and handle front-end operations to support sales and customer satisfaction.

Responsibilities include diagnosing club issues, communicating options and timelines to customers, and maintaining service order records via the Golf & Tennis Services App, while upholding safety and ethics in all tasks.

Qualifications

• High School Diploma or equivalent.
• 2+ years in retail materials handling, club repair or similar experience preferred.
• Must be able to stand for extended periods, climb ladder, lift 30 lb.
• Flexible availability including nights, weekends, and holidays.

Responsibilities

• Engage with every Customer encountered and offer world class service by leveraging PGATSS Service behaviors.
• Executing all Club Services such as Re-gripping, Re-shafting, Loft & Lie measurements / adjustments.
• Executing all Front-End operations such as returns, exchanges, gift cards, lesson redemptions, loyalty program awards, discounts, promotions, coupons.
• Assist in keeping Front-End and Services merchandise presence at a premiere stock and visual level to drive sales and the Customer experience.
• Provide exceptional Customer service by communicating repair options, costs, and timelines clearly to Customers.

Skills

Customer service

Communication

Organization

Microsoft Office

Accountability

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Job description

PGA TOUR Superstore is seeking a Club Services Associate in Saint Pete Beach, FL. You will perform club servicing like re-gripping, re-shafting, loft and lie adjustments, and handle front-end operations to support sales and customer satisfaction.

Responsibilities include diagnosing club issues, communicating options and timelines to customers, and maintaining service order records via the Golf & Tennis Services App, while upholding safety and ethics in all tasks.