Golf Club Member Experience Concierge

Concert Golf; Florida; On-site; USD 35,000 - 52,000; Full time

Job summary

Concert Golf Partners is launching a dedicated customer service facility to enhance member experience through efficient communication. The Call Center Concierge will be the primary point of contact for members, handling phone and email inquiries with a customer-centric approach.

Ideal candidates bring strong communication skills, problem-solving ability, and flexibility to work varied shifts. This role emphasizes service quality, data accuracy, and collaboration with sales, operations, and

Qualifications

• Education: High school diploma or equivalent; Associate's or Bachelor's degree preferred.
• Experience: Call center, customer service, or hospitality experience is a plus.
• Communication: Excellent verbal and written communication and active listening.
• Technical: Proficiency in computer systems and Microsoft Office.
• Time management: Ability to manage time effectively in a fast-paced environment.

Responsibilities

• Provide exceptional phone and email support to members and potential members.
• Assist members with tee time reservations and basic services.
• Maintain knowledge of services, policies, and promotions to provide accurate information.
• Troubleshoot member issues and escalate when necessary.
• Record member interactions in the system.
• Gather member feedback to improve service quality.
• Collaborate with sales, operations, and marketing to meet needs.
• Meet or exceed performance metrics like call handling time and satisfaction.
• Stay current on industry trends and company updates.

Skills

Customer service

Communication skills

Problem-solving

Time management

Flexibility

Education

High school diploma or equivalent

Associate's degree

Bachelor's degree

Tools

Microsoft Office

Job description

Concert Golf Partners is launching a dedicated customer service facility to enhance member experience through efficient communication. The Call Center Concierge will be the primary point of contact for members, handling phone and email inquiries with a customer-centric approach.

Ideal candidates bring strong communication skills, problem-solving ability, and flexibility to work varied shifts. This role emphasizes service quality, data accuracy, and collaboration with sales, operations, and