Golf Account Manager (Remote) - Equity & Flexible PTO

lightspeedhq; United States; Remote; USD 86,000 - 94,000; Full time

Job summary

Lightspeed Golf in North America is seeking an Account Manager to manage a portfolio of golf course customers and maximize value from the Lightspeed platform. You will drive product adoption, grow revenue within accounts, and ensure long-term customer success through relationship-driven, consultative methods.

The role blends sales, customer success, and golf industry expertise to support top North American courses, expand module usage, reduce churn, and deliver outstanding CSAT.

Qualifications

• Experience managing an extended and complete sales cycle.
• Strong emphasis on ensuring customer satisfaction.
• Passion for working with people, understanding their unique business needs, and showing how to increase and optimize the output of their business.
• Bilingual in English and French (spoken and written) is strongly preferred.

Responsibilities

• Proactively reach out to customers in your portfolio to drive up product usage and add-ons.
• Expand the usage of the many modules Lightspeed Golf offers; identify and address churn risks, and ensure adoption of new product launches.
• Ensure a successful utilization of the software by defining success criteria with your customer, with the help of internal teams where applicable (Sales, Services, Support, Product).
• Provide a point of escalation for any issues our large customers may encounter.
• Perform various projects and initiatives to improve our customer's experience with Lightspeed which would increase CSAT.
• Identifying opportunities for reference accounts/marketing case studies from your portfolio; perform regular reporting on portfolio state and CSAT/NPS.

Skills

Account management

Sales cycle management

Customer success

Relationship building

French language

English language

Analytical

Self-motivated

Job description

Lightspeed Golf in North America is seeking an Account Manager to manage a portfolio of golf course customers and maximize value from the Lightspeed platform. You will drive product adoption, grow revenue within accounts, and ensure long-term customer success through relationship-driven, consultative methods.

The role blends sales, customer success, and golf industry expertise to support top North American courses, expand module usage, reduce churn, and deliver outstanding CSAT.