GM, Luxury Retail Centers & Guest Experience

WS Development; Wilmette (IL); On-site; USD 140,000 - 160,000; Full time

Job summary

WS Development seeks a General Manager for Plaza del Lago and Edens Plaza on the North Shore, focused on delivering outstanding customer, tenant, and client experiences while safeguarding financial performance. The GM leads daily operations, oversees maintenance, safety, vendor performance, brand standards, and a hands-on cross-functional team to execute a seamless guest journey.

The role requires strong leadership, planning, and the ability to translate strategy into practical actions—from

Qualifications

• Operations- and experience-centric mindset.
• Entrepreneurial initiative and strong work ethic.
• People development and collaboration skills.
• Ability to lead cross-functional teams.

Responsibilities

• Ensure excellence in day-to-day operations for Plaza del Lago and Edens Plaza.
• Own the on-the-ground guest experience: upkeep, safety, vendor performance, and service standards.
• Develop and drive a proactive Manager-on-Duty plan for the center.
• Collaborate with Construction and Development on property projects and upgrades.
• Lead launches from construction close-outs to tenant openings and marketing.
• Build and manage external partnerships with tenants, community, government, and financial partners.
• Support Leasing by identifying leads and attracting tenants.
• Drive strategic brand partnerships for incremental revenue and experiences.
• Oversee the budget and financial performance of the property.

Skills

Operations

People development

Cross-functional leadership

Vendor management

Strategic guidance

Microsoft Office

Education

College degree required

MBA preferred

Tools

Microsoft Office

Excel

Outlook

Word

Job description

WS Development seeks a General Manager for Plaza del Lago and Edens Plaza on the North Shore, focused on delivering outstanding customer, tenant, and client experiences while safeguarding financial performance. The GM leads daily operations, oversees maintenance, safety, vendor performance, brand standards, and a hands-on cross-functional team to execute a seamless guest journey.

The role requires strong leadership, planning, and the ability to translate strategy into practical actions—from