Luxury Retail Village GM — Guest Experience Lead

Gillon Property Group; Dallas (TX); On-site; USD 150,000 - 210,000; Full time

Job summary

Gillon Property Group seeks a General Manager for Highland Park Village in Dallas, TX. The role leads operations, elevates guest experience, and builds strong tenant relationships in a premier luxury shopping destination.

The GM partners with executive leadership to deliver strong financial performance while mentoring a diverse operations team. A luxury hospitality background and strategic vision are essential for success.

Qualifications

• Minimum 10 years of leadership in luxury hospitality or luxury retail.
• Proven track record managing high-traffic, high-touch environments.
• Strong understanding of luxury brand standards and client expectations.
• Excellent financial and operational oversight with vendor management.

Responsibilities

• Oversee day-to-day operations of Highland Park Village across all departments.
• Drive five-star hospitality and personalized service for luxury guests.
• Monitor tenant satisfaction, guest experience, and KPIs.
• Lead emergency response, safety, and crisis management.
• Hire, train, and mentor a high-performing cross-functional team.

Skills

Leadership

Operations management

Financial acumen

Cross-functional teams

Interpersonal skills

Education

Bachelor’s degree

Job description

Gillon Property Group seeks a General Manager for Highland Park Village in Dallas, TX. The role leads operations, elevates guest experience, and builds strong tenant relationships in a premier luxury shopping destination.

The GM partners with executive leadership to deliver strong financial performance while mentoring a diverse operations team. A luxury hospitality background and strategic vision are essential for success.