Luxury Residential GM - Lead Resident Experiences

Columbia Hospitality; Seattle (WA); On-site; USD 115,000 - 125,000; Full time

Benefits offered by this job

Salary Range: $115,000 to $125,000 DOE

Cellphone Allowance

Incentive Eligible

Paid Time off & Holidays

Medical, Dental, Vision, Disability,

401K

HSA/FSA Plans with employer contrib.

Employee Assistance Program

Discounted Lodging, Dining, Spa, Golf,

Referral Bonus

Online Learning Platform

Job summary

Columbia Hospitality Residential Services seeks a hands-on General Manager to lead Graystone, Seattle's premier luxury residential community. You will drive operations, governance, risk management, and resident satisfaction while building strong relationships with homeowners, the board, and vendors.

You’ll oversee budgeting, financial reporting, and strategic planning, ensuring top-tier service and a positive, engaged team culture across maintenance, concierge, and housekeeping.

Qualifications

• 5+ years progressive experience in a General Manager role at a property of similar size and level of service
• 2+ years of experience managing common-interest communities (condominiums, HOAs) with direct partnerships with board of directors, developers, or ownership groups strongly preferred
• Working knowledge of all applicable laws, codes and regulations
• Strong communication skills, including the ability to write contracts, reports, business correspondence, and operations manuals.

Responsibilities

• Adheres to the annual budgeted expenses
• Collaborating with accounting to complete the monthly financial report
• Timely review and approval of all association expenses
• Responsible for all processes and procedures for routine, preventative and emergency maintenance and repairs of the common area facility, systems and equipment
• Ensure that all team members provide residents and guests with exceptional services
• Ensure that the building’s physical, mechanical, electrical and plumbing systems are functioning efficiently.
• Ensure that all required building and system inspections are completed in a timely fashion
• Ensure the safety and security of all residents and team members
• Ensure the security, cleanliness, and repair of all engineering department tools, equipment and safety features are in accordance of established procedures and budgets
• Effectively manage a team including but not limited to recruiting, training, scheduling, and managing performance of housekeeping, concierge, and maintenance professionals
• Able to work into the evening, nights, weekends, as required
• Able to provide open and effective lines of communication and address issues or concerns in a prompt and efficient manner
• Respond to after‑hour calls as necessary
• Reports and addresses unsafe conditions immediately
• Provides overall direction, coordination and leadership for all departments in the property
• Direct liaison to all community organizations, city officials, industry associations and public relations entities
• Ensures all applicable standards, policies and procedures are fully implemented in all departments
• Participates in preparation of the annual operating budget and financial plans which support the overall objectives of the property
• Creates and monitors annual operating goals, addressing all the drivers (Financial, Resident, Infrastructure, and Learning and Growth)
• Works with department leaders to meet or exceed established budgetary guidelines.
• Reviews and approves operating expenses.
• Directs the accurate and on‑time preparation, production and distribution of all required reports
• Protects and enhances the value of all property assets through appropriate programs in maintenance, security, emergency preparedness, housekeeping and capital improvements
• Analyzes resident feedback and discusses findings with department leaders. Institutes changes and upgrades in service as necessary
• Promotes the property by building and maintaining an active and visible position in the local community and with industry partners
• Provides timely formal assessment of individual team members in alignment with the performance review policy and procedures
• Conducts training on job standards and areas of responsibility as needed

Job description

Columbia Hospitality Residential Services seeks a hands-on General Manager to lead Graystone, Seattle's premier luxury residential community. You will drive operations, governance, risk management, and resident satisfaction while building strong relationships with homeowners, the board, and vendors.

You’ll oversee budgeting, financial reporting, and strategic planning, ensuring top-tier service and a positive, engaged team culture across maintenance, concierge, and housekeeping.