Global VP of Technical Support & Executive Leadership

Salesforce, Inc.; New York (NY); Hybrid; USD 221,900 - 390,300; Full time

Benefits offered by this job

Health insurance

401(k)

Paid parental leave

Employee stock purchasing program

Job summary

Salesforce, Inc. is looking for a Vice President of Technical Support Engineering to define and own the global strategy for Technical Support. This role is crucial in driving measurable improvements for Salesforce's most strategic customers and leads diverse teams of Senior Directors and Directors.

The successful candidate will have extensive technical support experience, a proven track record of executive leadership, and strong communication skills to engage with senior stakeholders. Join us to redefine what’s possible for our customers.

Qualifications

• 15+ years in technical support.
• 10+ years in senior management positions.
• Proven experience in CRM, SaaS, or enterprise software.

Responsibilities

• Define global strategy for Technical Support.
• Lead and develop Senior Directors and Directors.
• Maintain exceptional command of global operational metrics.

Skills

Technical support experience

Executive leadership experience

Data-driven decision making

Client relationship management

Education

Degree or equivalent relevant experience

Job description

Salesforce, Inc. is looking for a Vice President of Technical Support Engineering to define and own the global strategy for Technical Support. This role is crucial in driving measurable improvements for Salesforce's most strategic customers and leads diverse teams of Senior Directors and Directors.

The successful candidate will have extensive technical support experience, a proven track record of executive leadership, and strong communication skills to engage with senior stakeholders. Join us to redefine what’s possible for our customers.