Global Volunteer Coordinator

International Medical Relief; Loveland (CO); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Holiday pay

Vacation pay

Job summary

International Medical Relief (IMR) seeks an energetic administrator to support volunteers and manage the day-to-day office duties in Denver and Loveland, Colorado. The role involves answering phones and emails, coordinating trip preparations, and assisting management with logistics.

A college degree is required, master’s preferred; 2+ years in volunteer recruitment or nonprofit settings; strong communications and organizational skills; experience with Salesforce, Olark, Zoom, and G-Suite is

Qualifications

• Bachelor’s degree required; master’s preferred.
• 2+ years of work experience in volunteer recruitment/coordination.
• Experience with nonprofits or public health is desirable.
• Strong written and verbal communication and multitasking skills.
• Ability to build relationships with diverse populations.

Responsibilities

• Manage office with phone and email inquiries from volunteers.
• Prepare volunteers for international travel and keep in regular contact.
• Assist with travel and work documents for volunteers.
• Organize outgoing supplies and retrieval of returns.
• Orient and onboard volunteers to clinic processes.
• Contribute to reporting on deployment KPIs and mission reports.

Skills

Volunteer recruitment

Public health understanding

Customer service

Communication

Multitasking

Relationship building

Education

Bachelor’s degree

Master’s degree preferred

Tools

Salesforce

Olark

Zoom

G-Suite

Job description

International Medical Relief (IMR) provides acute medical and dental care and health education in an urgent care setting where patients have limited or no access to health care. We work in 92 countries and have served over 750,000 patients in our 20-year tenure.

We are currently recruiting for new team members to interact directly with our volunteers traveling with IMR as well as manage the day-to-day office duties including phone answering, replying to email correspondence, trip preparations for volunteers, assisting management with international host logistics and more.

Qualifications

The ideal candidate will be affable and energetic. We are looking for a strong relationship builder. A college degree is required, and a master’s degree is preferred. Our ideal candidate is experienced, committed, action-oriented, efficient, and able to multitask; has a very positive attitude, a high attention to detail, and integrity; has excellent customer service, listening, communication, and organizational skills; and is passionate about service to complement our growing organization.

Job Description

Daily tasks would include:

• Managing the office with incoming telephone calls and emails from prospective and confirmed volunteers as well as online engagement systems.
• Preparing volunteers traveling internationally for short-term humanitarian work through regular communications including texts, emails, calls, and conference calls.
• Assisting volunteers with proper documentation for travel and work abroad.
• Assisting with organization of outgoing supplies and donations to volunteers prior to departure and retrieval of supplies for returning team members.
• Orienting and onboarding volunteer participants to clinic processes during preparation, fieldwork, and reintegration.
• Participating in reporting of measurable key indicators and mission reports for each deployment.

This full-time position is open to any qualified applicant within the United States, but it is not a remote position. It is required that you come to work at the IMR offices at 1600 Emerson St. , Denver, Colorado and at the warehouse in Loveland, Colorado. Some weekend and evening hours may be necessary.

Strong customer service skills are required along with the ability to multi-task. This position must have flexible work hours that would include nights and weekends.

Qualifications & Desired Skills:

• 2+ years of work experience with demonstrated success focused on volunteer recruitment and coordination.
• Previous work experience with public health, volunteers or nonprofits is desirable
• Bachelor’s degree or higher in relevant fields.
• Passion for international humanitarian relief.
• Demonstrated excellent written and communication skills.
• Ability to manage multiple tasks simultaneously and work under time constraints.
• Strong work ethic, results-oriented, and deadline-driven.
• Team player, ability to motivate a team to engage in their trip preparations.
• Technically proficient in SalesForce, Olark, Zoom, and G-Suite preferred.
• Strong interpersonal skills and experience working with diverse populations and the ability to build and maintain strong and healthy relationships.
• Adaptable and flexible to job needs.
• Experience working with international service and development projects preferred.
• Starting pay commensurate with experience, averaging $40,000 to $60,000 per year.
• Holiday pay is for 9 days per year (New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day)
• Vacation pay is 40 hours per year, available at the hiring anniversary and accrued thereafter.
• Non-paid time off is 2 weeks per year.
• Health insurance offered after 3-month probation period.
• Job Type: Full-time, M-F 8AM to 5PM MST with an hour lunch.
• This is not a remote position.
• Health insurance
• Paid time off

Education: Bachelor’s Degree (preferred)

Experience: Microsoft Word: 1 year (preferred)

License/Certification: Driver’s license (preferred)