Global Unified Communications & Infrastructure Specialist

Carrier; Tallahassee (FL); Presencial; USD 79 000 - 158 000; Tempo integral

Resumo da oferta

Carrier Global Corporation seeks an experienced Telecommunications & Unified Communications leader to own end-to-end operations across voice, contact center, mobility and service management. You will align stakeholders, optimize carrier relationships, and drive AI-enabled improvements in collaboration platforms.

The role emphasizes governance, cost control, and contract oversight within a global telecommunications environment, requiring strong vendor management and ITIL experience.

Qualificações

• Strong communication and collaboration with executives and operations teams.
• Experience coordinating multiple vendors and technologies in enterprise environments.
• Familiarity with ITIL processes and service management platforms.

Responsabilidades

• Unified Communications & Telephony: manage global voice, PSTN, Zoom Phone, number management, call queues, IVR, SMS, routing.
• Contact Center & Collaboration: administer CC platforms, improve service quality, enable AI workflows.
• Mobility Services: oversee mobile lifecycle, joiner/mover/leaver processes, provisioning, device lifecycle, financial controls.

Conhecimentos

Communication skills

Stakeholder management

Vendor management

Formação académica

Bachelor’s degree

Ferramentas

ServiceNow

Zoom Phone

AT&T systems

Verizon

Descrição da oferta de emprego

Carrier Global Corporation seeks an experienced Telecommunications & Unified Communications leader to own end-to-end operations across voice, contact center, mobility and service management. You will align stakeholders, optimize carrier relationships, and drive AI-enabled improvements in collaboration platforms.

The role emphasizes governance, cost control, and contract oversight within a global telecommunications environment, requiring strong vendor management and ITIL experience.