Global Travel Support Specialist

Concentrix; Birmingham (MI); On-site; USD 30,000 - 42,000; Full time

Job summary

Concentrix is hiring a Customer Service Representative to support global clients in travel-related inquiries. You will handle customer questions via phone, email and chat, providing accurate information on bookings, accounts and services while delivering an exceptional customer experience.

You’ll document interactions in CRM tools, follow compliance standards and collaborate with your team to resolve complex cases in a dynamic, fast-paced environment.

Qualifications

• Detail-oriented communicator with strong problem-solving skills.
• Ability to manage multiple inquiries and stay organized.

Responsibilities

• Handle customer questions and issues via phone, email and chat.
• Document interactions in CRM tools and maintain accurate records.
• Follow compliance and quality standards in all customer interactions.
• Collaborate with team to resolve complex cases and improve service.

Job description

Concentrix is hiring a Customer Service Representative to support global clients in travel-related inquiries. You will handle customer questions via phone, email and chat, providing accurate information on bookings, accounts and services while delivering an exceptional customer experience.

You’ll document interactions in CRM tools, follow compliance standards and collaborate with your team to resolve complex cases in a dynamic, fast-paced environment.